Employee Slate for Now Assist
Summarize
Summary of Employee Slate for Now Assist
Employee Slate for Now Assist integrates the Now Assist AI assistant with essential Employee Slate features, enabling employees to initiate and complete various requests seamlessly within a single chat panel. This unified conversational interface enhances user experience by combining a conversation-first home page, conversational catalog, AI widget builder, and conversational announcement authoring.
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Key Features
- Intelligent Content Recommendations: Provides suggestions across knowledge bases, catalogs, and tasks to help employees find relevant information quickly.
- Automated Form Completion and Data Entry: Assists users in filling forms efficiently during their interactions.
- Predictive Text and Smart Replies: Supports knowledge bases, catalogs, tasks, requests, and announcements for faster communication.
- Task Prioritization and Scheduling Assistance: Helps manage and organize tasks effectively.
- Conversational Authoring for Announcements: Enables drafting and publishing announcements through natural language interaction.
- Conversational Queries: Allows employees to query the organization chart and employee profiles conversationally.
- Seamless Multi-Device Experience: Conversations started on desktop can continue on mobile browsers without interruption.
- Proactive Notifications: Employees receive grouped updates in the bell tray with options to bulk mark-as-read.
Administrator Setup Tasks
To enable Now Assist for Employee Slate, administrators perform key configurations:
- Admin Console Configuration: Customize portal details such as name, URL suffix, logos, favicon, and color palette for the Now Assist deployment.
- Notification Setup: Define content, trigger conditions, and recipients for 14 pre-configured notifications included with Now Assist.
- AI Widget Builder Configuration: Set the operational scope, role-based access, and chat panel that governs AI widget generation.
Employee Tasks and Workflows
Employees leverage Now Assist within Employee Slate to perform core activities efficiently:
- Submit Catalog Requests: Use conversational catalog to request items by describing needs in natural language.
- Find Policies: Ask questions conversationally and receive policy answers with direct citations to source articles.
- Create Announcements: Draft and publish announcements using conversational authoring tools.
- Manage Calendar: Handle meetings, agendas, and follow-ups interactively through the calendar assistant widget.
- Utilize Home Page Widgets: Access tasks, requests, announcements, popular content, upcoming holidays, and quick links conveniently on the home page.
This integration empowers employees to complete multiple workflows from a single chat interface, streamlining interactions and boosting productivity within ServiceNow Employee Slate.
Employees use Now Assist in Employee Slate to start any request from one chat bar and finish in the same panel.
Employee Slate for Now Assist combines the Now Assist AI assistant with key Employee Slate features. These features include the conversation-first home page, the conversational catalog, the AI widget builder, and conversational authoring for announcements. You start any request from one chat bar and complete the request in the same panel.
Quick features overview
Now Assist in Employee Slate provides:- Intelligent content recommendations across knowledge, catalog, and tasks
- Automated form completion and data-entry assistance
- Predictive text and smart replies across knowledge bases, catalogs, tasks, requests, and announcements
- Task prioritization and scheduling assistance
- Conversational authoring for announcements
- Conversational queries for the organization chart and the employee profile
Administrator setup tasks
Administrators complete the following tasks to enable Now Assist for Employee Slate:| Task | Description |
|---|---|
| Configure the admin console for Employee Slate | Set the portal name, URL suffix, logos, favicon, and palette colors for the Now Assist deployment. |
| Configure notifications for Employee Slate | Set the content, the trigger conditions, and the recipients for the 14 out-of-the-box notifications shipped with Now Assist. |
| Configure the AI widget builder for Employee Slate | Set the scope, the role access, and the chat panel that drives widget generation. |
Employee tasks
The following tasks cover the core employee workflows on Now Assist:| Task | Description |
|---|---|
| Submit a catalog request in Employee Slate | Submit a catalog item through the conversational catalog with Now Assist. |
| Find a policy in Employee Slate | Ask conversationally for a policy and receive an answer with citations to the source article. |
| Create an announcement with Now Assist | Draft and publish an announcement with conversational authoring in Now Assist. |
| Use the calendar assistant | Manage meetings, agendas, and follow-ups from the calendar widget with Now Assist. |
| Use the home page widgets | Use Tasks and requests, announcements, popular content, upcoming holiday, and quick links widgets on the home page. |
What employees can do with Now Assist
From the chat bar on any Employee Slate page, employees complete the following workflows in one conversation:- Find a catalog item by describing a need in plain language.
- Ask conversational questions about policies and receive answers with citations.
- Draft and publish announcements with conversational authoring.
- View the organization chart and the employee profile from conversational queries.
- Receive proactive notifications in the bell tray with grouped updates and bulk mark-as-read.
- Continue the same conversation on a mobile browser.