Employee Slate home
Summarize
Summary of Employee Slate home
Employee Slate home is an AI-first dashboard designed to enhance employee engagement and productivity by consolidating services, tasks, announcements, and organizational navigation into a single interface. It provides employees with a centralized starting point to access their daily work priorities, communicate, and manage tasks efficiently.
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Key Features
- AI-Powered Chat and Search: A conversation-first experience using Moveworks or Now Assist enables employees to interact in natural language, submit requests, and receive relevant content through a full-page expanded view.
- Suggested Prompts: Configurable prompts help employees quickly initiate common actions or queries. Admins can customize these prompts based on organizational requirements or promoted assets.
- Home Widgets: The dashboard auto-adjusts to display key widgets that surface actionable and relevant information:
- Tasks and Requests: Highlights top two AI-prioritized tasks and approvals, providing quick access to full records for prompt action.
- Employee Comms: Shows curated company-wide or targeted announcements in a carousel format to keep employees informed.
- Popular Content: Displays the most-viewed knowledge articles and frequently requested catalog items for easy self-service.
- Quick Links: Offers configurable shortcuts to commonly used catalog items, knowledge bases, and external links for faster navigation.
- Upcoming Holiday: Displays upcoming company holidays relevant to the employee’s location.
Administration and Customization
Administrators control which widgets appear on the home page via the Employee Home Page > Container. The layout dynamically adjusts based on widget count. Custom widgets outside the managed widget library are not supported, ensuring consistency and manageability.
Benefits for ServiceNow Customers
By leveraging Employee Slate home, ServiceNow customers can deliver a streamlined, AI-enhanced employee experience that boosts productivity through prioritized task management, timely communication, and easy access to essential resources. The integrated AI assistant reduces friction in requesting support and finding information, while the widget-based dashboard ensures employees stay focused on their most critical daily work.
Access services, tasks, and announcements from a AI-first dashboard that helps with your daily work.
Employee Slate is an employee engagement layer that combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost work productivity.
- Homepage displays a dashboard with widgets and shortcuts relevant to your daily work.
- Widget content is updated to reflect current priorities, pending tasks, and relevant announcements. The page provides a starting point for accessing all the capabilities and services.
Conversation-first experience
The homepage features a prominent AI-powered chat and search bar. Employees can interact with the chat in natural language. When employees submit the initial query, it expands into a full-page conversation view powered by Moveworks or Now Assist, capable of answering questions, submitting requests, and surfacing relevant content.
Suggested prompts
- With Moveworks, your admins can configure these prompts based on organizational requirements.
- With Now Assist, your admins can configure promoted assets as prompts.
For a set of prompts that you can use across Employee Slate features, see Employee Slate prompt library.
Home widgets
Employee Slate includes the following widgets on the home page. Use the flexible home page which auto-adjusts the layout based on the widgets count.
- Tasks and requests
- Surfaces priority tasks and approvals for your employees to act right from Tasks and requests. The widget highlights the top two AI-prioritised to-do items for immediate attention and action. Tasks and requests provides quick access to the full task or approval record.
- Employee Comms
- Displays curated company-wide or targeted audience announcements to keep employees informed of key updates. Content appears based on article, catalog, or a custom link as a multi-item carousel. Content managers generate announcements from manual and conversational approaches.
- Popular Content
- Highlights the most-viewed knowledge articles and popular catalog items for employees to self-serve. The widget ranks content by recency, relevance, and popularity. The most-viewed knowledge articles and most-requested catalog items (up to three slots) across the peer group appear for quick access.
- Quick Links
- Provides configurable shortcuts to commonly used catalog items, KBs, and links for easy access to other portals. Administrators configure the most frequently accessed links and destinations. Employees can navigate to knowledge articles, catalog items, and external links in a new tab.
- Upcoming Holiday
- Shows upcoming company holidays relevant to the employee location. The widget uses the location to display the upcoming holiday schedule.
Administrators control which widgets are available on the home page from the widget instance at Employee Home Page > Container. The home page does not support arbitrary addition of custom widgets outside of the widget library managed through the console.