Exploring Employee Center Pro
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Summary of Exploring Employee Center Pro
Employee Center Pro is a modern, multi-department employee destination site designed to enhance employee engagement and productivity by providing a unified portal experience. It expands beyond traditional service delivery by integrating employee communication and engagement tools such as content publishing, campaigns, and employee communities. Accessible across devices, it simplifies access to services and information from multiple departments.
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Key Features
- Unified Portal Experience: Streamlines employee access to services, updates, and information to improve productivity.
- Extensible Service Delivery Platform: Supports scaling from single to multi-department service delivery with specialized widgets and a best-in-class homepage.
- Employee Engagement and Communication: Enables employees to stay informed, engage with colleagues and leadership, receive targeted communications, and find enterprise-wide answers.
- Role-Based Workflow: Various roles such as system admin, taxonomy admin, employee center admin, content admin, and campaign manager collaborate to configure, publish, and manage content and communications.
- Comprehensive User Roles: Includes admins, taxonomy managers, content authors, managers, and employees, each with tailored capabilities for configuring, managing, or consuming portal content and services.
Key Outcomes
- Centralized Application Access: Employees can access single sign-on (SSO) and non-SSO applications directly from the portal using the App Launcher.
- Content Governance: Employees can submit, track, preview, and approve content requests to maintain quality and relevance.
- Efficient Task and Appointment Management: Employees can book and manage appointments across business units and view all pending tasks, surveys, and requests in one place.
- Enhanced Self-Service: Guided Self-Service features improve productivity by helping employees complete tasks efficiently.
- Engagement Metrics and Feedback: Content authors can monitor engagement metrics, while managers gather employee feedback on user experiences and service quality.
- Rich Content Publishing and Campaigns: Content authors can create diverse content types and configure multi-stage, multi-channel campaigns to reach targeted audiences effectively.
- Employee and Manager Insights: Features like organization charts and employee profiles provide visibility into team structures and work-related information, while managers can handle approvals and monitor task statuses.
Next Steps
ServiceNow customers looking to implement or optimize Employee Center Pro should explore configuration guides, learn best practices for authoring and managing employee communications, and consult the Employee Center Pro reference materials to fully leverage the platform’s capabilities.
Employee Center Pro is a modern, multi-department employee destination site to drive employee engagement and productivity.
Employee Center Pro overview
Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.
- Unified portal experience
- Employee Center Pro improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center Pro portal, access to information and services across all departments are made simple and can be accessed through any device.
- Extensible service delivery platform
- Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.
- Employee engagement and communication
- Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers.
Employee Center Pro workflow
The Employee Center Pro enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview of how users interact with Employee Center Pro.
- System admin installs plugins and assigns roles.
- Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
- Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
- Content admin, Engagement admin, and Content analytics admins configure employee communications features.
- Content manager creates and publishes content, as well as monitors the content performance metrics.
Campaign manager assembles the content into campaigns to send targeted communications to specific audiences across multiple channels.
- Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.
Employee Center Pro users
| User | Description |
|---|---|
| Admin | Admin users configure and modify Employee Center Pro features. |
| Taxonomy manager | Taxonomy managers create and modify the topics and connected content. |
| Content author | Content authors create, publish, and monitor the impact of employee communications. |
| Manager | Managers monitor tasks status, approve requests, and assign content requests. |
| Employee | Employees complete tasks, submit requests, search for knowledge articles, and interact with company communications on the employee portal or mobile app. |
For more information on Employee Center Pro user roles, see Employee Center Pro roles.
Employee Center Pro benefits
| Benefit | Feature | Users |
|---|---|---|
| Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | App Launcher | Employee |
| Submit request for content, track the request, preview the content, and approve it before it is published | Content Governance | Employee |
| Book and manage appointments across multiple business units. | Appointment Booking | Employee |
| View in one place all tasks, surveys, and requests that require action. | My active items widget configuration | Employee |
| One-click access to frequently-used internal and external sites. | Cross-channel favorites | Employee |
| Access self-serve capabilities through guided experiences to improve productivity and efficiency. | Guided Self-Service in Employee Center | Employee |
| Employees comment and react to news articles; Content authors measure the effectiveness of their content using engagement metrics. | Content engagement | Employee, Content author |
| Find information about other employees and understand the team structure | Organization chart in Employee Center Pro | Employee, Manager |
| View employees' work-related information. | Employee profile | Employee, Manager |
| Manage and approve requests from internal and external applications from one location. | Approvals hub | Manager |
| Gather quick feedback from employees on their user or service experiences. | Integrated experience and service feedback | Manager |
| Content templates | Content author | |
| Create and publish a variety of content to the employee portal or mobile app, including rich content, news articles, tasks, notifications, surveys, and social media messages. | Creating employee communications | Content author |
| Configure multi-stage and multi-channel campaigns to ensure content reaches the intended audience at the optimal time. | Creating campaigns | Content author |
| Monitor and measure the impact of Employee Center content. | Content Analytics | Content author |
What to explore next
To learn more about configuring and using Employee Center Pro, see: