Publishing content
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Summary of Publishing content
Content Publishing in ServiceNow allows you to create, schedule, and deliver portal content to employees efficiently. It supports different content types and publishing destinations, enabling targeted and timed content delivery through robust configuration options.
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Publishing Options
- Publish Plans via Content Library: Integrated workflow for publishing news, rich, or portal content with detailed control over audience, location, and duration.
- Schedule Content Form: Used to configure delivery for mobile content, notifications, to-do content, pulse surveys, and employee forums. Also required for publishing content to Workspace or UIB Workspace.
Publishing Destinations and Configuration
When setting up publishing, the destination is defined by three key fields:
- Location: Typically Service Portal; some content like news articles can also be published to the Now Mobile app.
- Page: Lists portal or taxonomy pages where content will appear. Selection can be refined by choosing a widget first.
- Widget: Lists supported widgets for the selected content type to specify where exactly on the page content appears.
Supported Content Types and Widgets
Each content type corresponds to specific widgets for publishing, such as:
- Banner content via Banner Welcome Banner widget
- Calendar events via Upcoming Events widget
- News articles via News Feed or Featured News widgets
- Rich content via Rich Content or Styled Content widgets
- URLs through Information Links widget
- Videos via Video Carousel widget
These mappings ensure content displays correctly in the portal and can be customized by adding or modifying content types and their associated widgets.
Scheduling Content
Scheduling defines when and to whom content is available, with settings including:
- Dates: Start and end availability.
- Location, Page, Widget: Where the content appears in Service Portal or Workspace.
- Audiences: Targeted user groups or specific users.
- Taxonomy and Topics: Used to organize content under common themes and display on topic pages.
The Schedule Content form adapts based on the target location (Service Portal or Workspace) and includes metadata like title, approvers, activation status, and content identifiers linking portal content to Agent Workspace components.
Practical Benefits for ServiceNow Customers
- Centralized control of content publishing across multiple platforms and devices.
- Targeted delivery to relevant audiences to increase engagement.
- Flexible scheduling for timely content availability, ensuring relevance and compliance.
- Integration with taxonomy and widgets to organize and present content effectively within portals.
- Support for multiple content types and publishing destinations including Service Portal, Workspace, and mobile applications.
Use Content Publishing to create, schedule, and deliver your portal content to your employees.
Options for publishing
Content publishing offers two options for publishing your content:
- Publish plans via Content Library
- Publish plans are integrated in the Content Library workflow and offer a robust configuration options, including where the content will appear, who will see it, and publishing duration. You can create a publish plan
for news, rich, or portal content. For all other content types, you must use the Schedule content form.Note:To publish content to the Workspace or UIB Workspace, you must use the Schedule content form, as the Content Library does not offer the option to publish to the Workspace or UIB Workspace.
- Schedule content form
- Configure content delivery for the following types of content using the Schedule content form:
Publishing destinations
When you are configuring a content schedule or publish plan, you must define the publishing destination via three fields: Location, Page, and Widget.
- Location
- For most content types, Service Portal is the only option. Some content types, such as news articles, enable you to specify a publish plan for the Now Mobile app. For more information, see Publishing news articles.
- Page
- The page field lists portal and taxonomy pages. To narrow the selection, you can first select a widget, then return to the page field, which only lists the pages that contain the widget.Note:If you select a taxonomy topic, the form prompts you to specify the taxonomy and one or more topics.
- Widget
- The widgets field only lists supported widgets for that content type. For more information on the content types, see the table below.
Where you can publish content
| Content type | Supported widgets |
|---|---|
| Banner | Content Experiences |
| Banner | Welcome Banner (CD) |
| Calender | Event Calender |
| Event | Upcoming Events (CD) |
| Image-based link | Quick Links (CD) |
| News article | News Feed |
| News article | Featured News |
| Rich content | Rich Content (CD) |
| Rich text | Announcements (CD) |
| Styled content | Content Experiences |
| Styled content | Styled Content (CD) |
| URL | Information Links (CD) |
| Video | Video Carousel (CE) |
Use Schedule Content, found under Content Publishing to define when you want your content to be available or delivered.
Schedule content includes setting:
- Dates: The start and end dates that your content is available.
- Location: Where your content appears (Service Portal or Workspace).
- Page: The page your content appears on the Service Portal.
- Widget instance: The widget on the page your content appears.
- Audiences: Who the content is for.
- Taxonomy: Groups common topics.
- Topic: Topic heading that your content appears under.
You can also schedule content to widgets within topic pages by selecting a taxonomy and multiple topics. Doing this helps to organize and provide content specific to a topic.
Note:
For more information on topic pages, see Dynamic topic pages.
Publishing schedule content
You can schedule your content to appear in Employee Center and Workspace. The Schedule content form changes depending on where you want your content to appear. To better understand scheduling content, the information on the form can be divided in the
following way:
- Meta data: Provides the basic information required to schedule your content and includes:
- Title: An identifiable name for your schedule content record. It defaults to the name of the content you are scheduling.
- Approvers: You can optionally reference names of people that are required to approve of the content before it can be scheduled for access.
- Active: You can schedule your content for access by date, but won't be available unless you activate the schedule content record.
- State: The current state of your schedule content record.
- Content:
- The content you are scheduling
- Content location by type
- Service Portal
- Workspace: When you choose Service Portal, the page and widget you can select and where your content appears.
- Where your content appears:
- Page: The page on the Service Portal you want your content to appear.
- Widget: The widget on the page of the Service Portal you want your content to appear.
- Content identifier: Associates portal content to Agent Workspace. This is the sys ID for the component in Agent Workspace.
- Component type (announcement or quick link)
- Targeted users and dates
- The audience the content is directed to or you can add specific users you want your content directed to.
- The start and end dates your content is available.