Respond to a comment in a notification

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.

    Before you begin

    Role required: user

    About this task

    If the user needs to take an additional action, such as attaching a document, they must click View Ticket Details to go to the ticket in a Service Portal.

    Procedure

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for:
      • Incident
      • HR case
      • Change request
      • Requested item
    4. Click the notification to view the details.
      Comment in the notification
    5. Click Send reply.
    6. Enter your comment.
    7. Click Send.
    8. Click View ticket details to view the complete details of the ticket.