Integration for Employee Experience

Australia Employee Service Management

Release

australia

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en-US

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Australia Employee Service Management

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emplsm

bundleId

emplsm

workflow

Employee

Explore Microsoft Teams and Microsoft 365 integration for Employee Experience

Release version: Australia

Updated March 12, 2026

1 minute to read

Offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams or Microsoft 365. Employees can interact with the agents from within Microsoft Teams or Microsoft 365 to resolve their issues.

Important:

From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.