Setting up your Alumni Center

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Setting up your Alumni Center

    Setting up your Alumni Center allows effective communication with former employees or non-employees. To begin, certain plugins must be activated, including the Human Resources Scoped App: Core and Employee Center. Additionally, the Explicit Roles plugin is required to segregate external users from internal users.

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    Key Features

    • Required Plugins: Activate the following before using the Alumni Center:
      • Human Resources Scoped App: Core (com.snhrcore)
      • Employee Center (snexsp)
      • Explicit Roles (com.glide.explicitroles)
    • Installed Roles: Activating the Alumni Center plugin (snasc) installs several roles necessary for configuration:
      • Alumni Center admin [snasc.admin]
      • Alumni Center manager [snasc.manager]
      • Alumni Center Alumni [snasc.alumni]
      • External Alumni Center user [sncexternal]
      • Content Delivery manager [sncd.contentmanager]
    • Task Types Supported: The base system supports various task types, such as Collect Employee Input, Checklist, E-signature, and more.
    • Content Management: Use the same widgets from the HR Service Delivery Employee Center to add content. Employ Content Publishing and Content Automation for campaigns.
    • Bulk Data Loading: Alumni users can be added in bulk using System Import Sets, ensuring the uploaded file contains a header and personal email for each alumnus.

    Key Outcomes

    By setting up the Alumni Center, customers can effectively manage alumni communications, customize content, and efficiently import user data. Proper activation of required plugins and roles is essential to maximize functionality and maintain user segregation.

    Set up your Alumni Center so you can communicate with your former employees or non-employees.

    The following plugins must be activated prior to activating the Alumni Center (sn_asc) plugin:
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • Employee Center (sn_ex_sp)

    For more information on requesting activation of a plugin, see Request a plugin.

    To set up Alumni Center, you must request activation for the following: Explicit Roles (com.glide.explicit_roles). The Alumni Center uses this plugin to help segregate external users from internal users.

    Note:
    The Explicit Roles (com.glide.explicit_roles) plugin must be activated before activating the Alumni Center (sn_asc). For information on installing a ServiceNow Store application, see Install a ServiceNow Store application.
    Roles installed
    By activating the Alumni Center [sn_asc] plugin, the following roles install and are required to configure your Alumni Center:
    Table 1. Roles installed with Alumni Center
    Alumni Center role Description Contains roles
    Alumni Center admin [sn_asc.admin] Lets you configure all aspects of Alumni Center.
    • Role delegator [role_delegator]
    • Skill user [skill_user]
    • Alumni Center manager [sn_asc.manager]
    • Live feed administrator [live_feed_admin]
    • Chat administrator [chat_admin}
    • Service Portal administrator [sp_admin]
    • Service Catalog administrator [catalog_admin]
    Alumni Center Alumni [sn_asc.alumni] Lets you access Alumni Center as an alumnus. External Alumni Center user [snc_external]
    Alumni Manager [sn_asc.manager] Lets you manage Alumni Center, which includes alumni records and some of the import process. Content Delivery manager [sn_cd.content_manager]
    Alumni Center – Service Portal configuration update
    After upgrading the latest platform version or the Alumni Center Store App version, manually update the following three fields in the Alumni Center – Service Portal record to preserve your customizations. These values do not update automatically.
    • Home page: asc_home
    • Main menu: Alumni Center Header
    • Theme: Alumni Center Coral Theme
    Service Portal configuration for Alumni Center
    Supported task types
    The base system supports the following task types:
    • Collect Employee Input
    • Checklist
    • E-signature (HR core only)
    • Mark when complete
    • Take survey
    • Upload documents
    • URL
    • View video
    Adding content
    The Alumni Center uses the same widgets as the HR Service Delivery Employee Center. For more information, see Employee Center widget instance options.
    Use Content Publishing to add and display content to your Alumni Center. For more information, see Content Publishing.
    To add content as part of a campaign, use Content Automation. For more information, see Working on Campaigns.
    Load data
    To add alumni users in bulk, use System Import Sets. For more information, see Import sets key concepts.
    At a minimum, the file you upload must have a header and the personal email for each alumnus.
    Note:
    Use the Imported Alumni [sn_asc_user_imp] table when importing users.
    Transform and edit
    After loading your file:
    • Transform your import set so that it moves to staging.
    • Go to Staged Alumni to view what was loaded from your file.
    • You can edit the loaded users, ensure unique user IDs, or approve if they look valid.
    • From the list view of Staged Alumni, click Import All Approved to start the Import Approved Staged to Alumni scheduled job.