Add or substitute an approver in a case

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Using Agent Workspace for HR Case Management you can add an approver or substitute missing approvers for cases that require approval.

    Before you begin

    Role required: sn_hr_core.case_writer

    Procedure

    1. Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
    2. Locate and open an HR case that requires approvers.
    3. Select Add Approvers from the list of UI actions (tabs at the top of the form).
    4. Select replacement approvers or add new ones.
    5. Select OK.
    6. Select Save.