Safe Workplace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Safe Workplace

    ServiceNow® Safe Workplace applications assist organizations in reopening their workplaces safely after emergencies or pandemics, such as COVID-19. These applications focus on supporting employee health and safety, ensuring workforce readiness, preparing workspaces, and managing safety equipment. The suite enables organizations to automate workflows that assess employee readiness, maintain sanitized and socially distanced environments, and manage personal protective equipment (PPE) inventory effectively.

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    Key Features

    • Employee Readiness Surveys: Collect employee input on health status, concerns, and readiness to return, helping organizations understand and address workforce sentiments.
    • Employee Health Screening: Screen employees before workplace entry to enforce compliance with health requirements like temperature checks and PPE usage. Includes reporting dashboards to monitor trends and facility entry.
    • Workplace Core: Manage workspace reservations, scheduling for social distancing, cleaning shifts, and track sanitation tasks with real-time status and audit trails.
    • Workplace PPE Inventory Management: Track and manage PPE inventory across facilities, monitor usage trends, and update inventory levels daily to ensure workforce safety.
    • Safe Workplace Dashboard: Provides leadership with comprehensive visibility into site operations and workforce status to support safe workplace reopening decisions.
    • Contact Tracing: Identify and notify employees potentially exposed to infectious diseases using data from badge scans, Wi-Fi logs, and contact logs to reduce transmission risk.
    • Health and Safety Testing: Streamlines health testing processes to limit disease spread within the workplace.
    • Employee Readiness Core: Centralizes employee data across Safe Workplace and Emergency Response Management applications for unified tracking.
    • Employee Travel Safety: Supports safe employee travel by verifying destination safety, monitoring health, and maintaining travel contact logs.
    • Vaccination Status: Enables HR to collect, manage, and report on employee vaccination data to ensure workplace readiness in accordance with business policies.
    • Integration Capabilities: Allows integration of Safe Workplace data with third-party systems, such as syncing health screening data with badge readers to enforce entry compliance.
    • Mobile Access: Safe Workplace mobile app supports managing return-to-workplace steps remotely.
    • Domain Separation Support: Safe Workplace suite supports Basic level domain separation except for the Safe Workplace Dashboard.

    Implementation and Usage Notes

    The Safe Workplace guided setup in ServiceNow simplifies configuration and deployment of the suite applications. Organizations retain full responsibility for legal compliance and should customize templates accordingly. Government agencies receive the application free of charge for a limited time and must confirm usage permissions with their Ethics Office.

    Key Outcomes

    • Accelerate safe and compliant return-to-workplace processes through automated employee readiness assessments and health screenings.
    • Effectively manage workspace allocation, cleaning, and social distancing to maintain employee safety on-site.
    • Maintain accurate PPE inventory and distribution to safeguard workforce health.
    • Enable leadership with real-time insights and operational visibility to make informed decisions.
    • Reduce infectious disease transmission risk through contact tracing and health testing workflows.
    • Support enterprise-wide employee health and safety management including travel and vaccination tracking.

    ServiceNow® Safe Workplace applications help you reopen your workplaces and support the health and safety of your employees after emergencies and pandemics like COVID-19.

    Workforce readiness

    Help employees return to the workplace when they're healthy and ready with the following Safe Workplace applications.
    Employee Readiness Surveys
    Gauge workforce readiness for returning to the workplace

    With the ServiceNow® Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.

    Employee Health Screening
    Screen employees for a safer return to the workplace

    The ServiceNow® Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.

    Workplace readiness

    Prepare your workplace for the return of employees with the following Safe Workplace applications.
    Workplace Core
    Manage workspace distancing, shifts, and cleaning

    Using the ServiceNow® Workplace Core application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.

    Workplace Personal Protective Equipment Inventory Management
    Manage the inventory of personal protective equipment

    The ServiceNow® Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.

    Use the Safe Workplace applications together to automate workflows for determining your employees' readiness and needs for returning to work, preparing sanitized and socially distanced workspaces, and managing the inventory of safety equipment for your workforce.
    Figure 1. Safe Workplace
    Safe Workplace apps.
    Use guided setup to implement Safe Workplace suite apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.