---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View user metrics related to Listening Posts surveys

# View user metrics related to Listening Posts surveys {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View user experiences while taking pulse surveys to better understand overall
employee interaction with a survey.

## Before you begin

* Role required: sn_lp.admin
* Plugins required: Listening Posts \[sn_lp\], User Experience Analytics \[com.glide.appsee\], and Service Portal Analytics plugin \[com.glide.service-portal.analytics\]. For more information, see [Integrating Listening Posts with User Experience Analytics](https://servicenow-prod.fluidtopics.net/ySilcp~qJVJiy6TyJljK_Q "Listening Posts integration with User Experience Analytics provides an interpretation of an employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee's behavior and their response to pulse surveys.").
* Ensure that the application scope is set to Listening Posts. For more information, see [Listening Posts](https://servicenow-prod.fluidtopics.net/MwvaV2CMEkdSORinnEQwtA "The ServiceNow Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience.").
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## About this task

The User Experience Analytics dashboard provides information about an
employee's interaction with the Listening Posts My Survey and
Listening Posts Take Survey widgets. For more information
on widgets, see [Widgets for Listening Posts](https://servicenow-prod.fluidtopics.net/lkA9TTrw~IZFZ4JjftrwIw "Pre-configured widgets help to display a pulse survey that is raised from Listening Posts onto Employee Center.").  
Note:  
On the User Experience Analytics dashboard, the data is updated 30 minutes after the actions are recorded on the Listening Posts survey widget.

For more information about the information displayed on the User Experience Analytics dashboard, see [User Experience for HR Service Delivery](https://servicenow-prod.fluidtopics.net/4ZHaYJ34059uP~iK1fpmpw "User Experience Analytics dashboard provides dashboard views for monitoring the key performance indicators (KPIs) of web applications built on the Employee Service Portal.").

## Procedure

1. Navigate to User Experience AnalyticsDashboard.
2. On the User Experience Analytics dashboard, select Events in the left panel.
3. Click Expand to the right of the names of the events relevant to survey widgets: Successful submissions at survey response and Unsuccessful attempts at survey response.  
   For more information about the details that are displayed for these events, see [Events related to the Listening Posts surveys on User Experience Analytics dashboard](https://servicenow-prod.fluidtopics.net/NhM9~bsBK8hXsgdDGXlLbw "The User Experience Analytics dashboard displays events to understand the users behavior when interacting with the Listening Posts survey widgets.").
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