--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configuring a record producer for reservation # Configuring a record producer for reservation {#ariaid-title1} * Release version: Xanadu * * Updated September 2, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Configure a record producer to integrate it with Workplace Reservation Management. Integrating a record producer with Workplace Reservation Management provides administrators with flexible choices to handle service requests. If a record producer is mapped to the Record producer for reservation field in a workplace service, it's displayed to users during the reservation process. If no record producer is mapped, the system displays a custom widget for service item requests. The dual approach with a record producer and a custom widget provides a streamlined and unified experience: * Using a record producer automatically populates and hides fields with known data from the reservation context like requested for, date and time, space details. It makes sure that users only provide the necessary information, simplifying the process and improving data accuracy. * Using the custom widget maintains backward compatibility for workplace services that don't have a record producer. {#config-reservation-rp__ul_i4l_n1f_ngc} ## Enabling a record producer for editing {#config-reservation-rp__section_o42_dc3_ngc} You must first create a record producer on the Workplace Case or Workplace Case Extension tables and configure it for editing. For more information, see [Configuring a record producer for request edit](https://servicenow-prod.fluidtopics.net/dy2qCqd_6H1IsrDKI7Pi2A "Configure a record producer for editable workplace service requests."). For more information about creating a record producer, see [Configure a Record producer](https://servicenow-prod.fluidtopics.net/z6HCnCcxoRMv9nOPtJDdHA "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog."). While creating the record producer, make sure that you follow these steps. Important: If you don't follow these steps, the record producer doesn't load correctly on the reservation portal. * You must use the Workplace Service widget Variable set in your record producer to ensure that space selection and service item selection widgets are included and function correctly. The variable set includes the following widgets: * WSD Multilevel Space Picker: The widget used to select building, floor, and space information. * WSD Workplace Service: The widget used to select specific service items. {#config-reservation-rp__ul_v1m_lc3_ngc} * You must adhere to specific names for the variables so the system can automatically pass data from the reservation to your record producer. These variables are populated with known data from the reservation and are typically hidden on the form.Make sure that you use the specified names for the following variables: * Requested for: requested_for * Date and time requested by: delivery_time * Urgency: urgency * Impact: impact {#config-reservation-rp__ul_qwh_dd3_ngc} * Sections like request details and space selection are hidden on the request form as they are derived from the reservation data. For more information, refer to any record producers installed with Workplace Case Management, like Catering. {#config-reservation-rp__ul_xyj_lc3_ngc} ## Mapping the record producer to the reservation page {#config-reservation-rp__section_m23_bff_ngc} To map the record producer to the reservation page, you must first add it to the Record producer field of the workplace service. You must then add it to the Record producer for reservation field of the same workplace service. For more information about the fields of a workplace service, see [Workplace Service form](https://servicenow-prod.fluidtopics.net/mbXENqR~7NpwJGlY4r~TGg "Use the Workplace Service form to specify details such as the case table, default template, and record producers."). **Related concepts** * [Configuring a record producer for request edit](https://servicenow-prod.fluidtopics.net/dy2qCqd_6H1IsrDKI7Pi2A "Configure a record producer for editable workplace service requests.") **Related tasks** * [Install Workplace Case Management](https://servicenow-prod.fluidtopics.net/KPZXMhM7GhG1nOSh3xfdVA "Install the Workplace Case Management application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Create a Workplace case template](https://servicenow-prod.fluidtopics.net/6DWaeojymeRdJ3a0ClKBag "Create a Workplace case template for use when creating workplace services.") * [Create a Workplace task template](https://servicenow-prod.fluidtopics.net/QhQ3kY4o577Dht0QIRohXw "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.") * [Configure Approval options](https://servicenow-prod.fluidtopics.net/qdInXcVLT9kjBQ8WJywLUA "Add approvers to approve cases created through Workplace services.") * [Configure a Record producer](https://servicenow-prod.fluidtopics.net/z6HCnCcxoRMv9nOPtJDdHA "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.") * [Configure workplace services topic](https://servicenow-prod.fluidtopics.net/SsX192iOqWwZBxnzGhoSYw "Configure catalog items for the child topics under the Workplace service topic within the Workplace Service Delivery integration with Microsoft Places application.") * [Create an SLA Definition](https://servicenow-prod.fluidtopics.net/6nyG~b315~c18hmlR3fDKQ "Configure SLAs to ensure that cases are resolved according to the expectations of customers. SLAs set up performance parameters, such as specifying minimum uptime or the amount of time that a task needs in order to reach a certain condition.
") * [Create a Workplace service](https://servicenow-prod.fluidtopics.net/HpRC3WXqI7rYofl5z3zDJA "Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.") * [Add a workplace service item to a workplace service](https://servicenow-prod.fluidtopics.net/hWjBGuvveB8m8kyhf6DEUQ "Configure a workplace item that an employee can order along with a workplace service request or as part of their reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more.") * [Create a workplace template configuration](https://servicenow-prod.fluidtopics.net/Z161RjoWSmVyeBxP1OOfNQ "Define a template that must be applied to fulfill a workplace case. Set conditions based on common employee responses for requests. The template will be applied to those workplace cases that match the conditions specified.") * [Create a workplace field mapping](https://servicenow-prod.fluidtopics.net/GeQGRtT5cCuhjJ8fiQ6d4A "Create a field mapping record to copy the field information of a parent case to the child workplace service activities or to workplace item-related tasks. Skip the process of re-entering the same details of a parent case to a child case by using field mapping records.") * [Configure an escalation rule](https://servicenow-prod.fluidtopics.net/CUwdi6rEEuOLfmsncLLefg "Escalate a workplace case to the relevant assignment group by using an escalation rule.") * [Add Fulfillment instructions](https://servicenow-prod.fluidtopics.net/zaEsAfyVDLlQOK~qBdQxwQ "Provide instructions to workplace agents on how to fulfill a workplace case. Add instructions for new workplace agents and for complicated workplace cases.") * [Group similar workplace cases under a parent case](https://servicenow-prod.fluidtopics.net/4QBW8nn~7PHpSdwErWfjPg "Categorize cases that have similar issues and that require the same resolution under a single parent case. Reduce the time spent on resolving multiple workplace cases.")