---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Legal Request Management

# Exploring Legal Request Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Legal Request Management enables authorized employees in the organization to submit legal requests and to track their progress while users in the legal department with appropriate roles can work to resolve these
requests.

Employees can read legal knowledge base articles, submit legal requests, monitor the progress of submitted requests, and interact through [Virtual Agent](https://servicenow-prod.fluidtopics.net/7YvkUe6Smenz52vIOX7PXg "The ServiceNow Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize the predefined topics to handle common legal requests from employees or guide them through self-service tasks.").  
Figure 1. Legal Service Delivery

## Features {#legal-request-management-overview__section_und_wgq_nnb}

The features of this application include:

* Submitting legal request across a service portal, mobile device, and Virtual Agent
* Managing legal requests by resolving the issue or answering queries
* Promoting legal request to legal matters that needs cross-departmental tasking and workflow
{#legal-request-management-overview__ul_lzp_wgq_nnb}

## Benefits {#legal-request-management-overview__section_ws1_3jq_nnb}

The benefits of this application include:

* Remove manual, unstructured email processes and tasks with an easily accessed self-service experience
* Automate responses for common legal requests with virtual agents
* Make meaningful decisions by gaining real-time visibility on legal service demands
* Track, prioritize, and work on multiple requests concurrently with an optimized Legal Counsel Center
{#legal-request-management-overview__ul_xs1_3jq_nnb}