--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Center Pro Kiosk # Employee Center Pro Kiosk {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Enable the field workers and shift workers with the in-context information for operational efficiency. A deskless worker is an employee who typically doesn't sit behind a desk or use a computer to perform the job. Empowering deskless workers with resources is crucial for enhancing productivity, engagement, and overall organizational success.{#deskless-kiosk-overview__p_lhb_nfg_h1c} A new plugin Employee Center Pro Kiosk enables all such deskless workers with simplified access to information and services for self-serve and improved productivity. ## Kiosk overview {#deskless-kiosk-overview__section_lvf_xyx_z1c} Using the Kiosk application, deskless employees can manage their time off, schedule, and requests.Figure 1. Employee Center Pro Kiosk home page * One-stop source: Meet employees where they're and how they want to receive information and request services. * Guided experiences: Empower the deskless employee workforce with relevant services and actions. * Personalized self-service experience: Access relevant information and services that help with day-to-day work. * Feedback drawer widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see [Integrated experience and service feedback](https://servicenow-prod.fluidtopics.net/CcQ_54ib8DtjRAdHDVUhYg "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences."). {#deskless-kiosk-overview__ul_tnv_gvv_w1c} Note: Employee Center Pro Kiosk (sn_ex_sp_pro_kiosk) home page is available with Employee Center Pro (com.snc.employee_center_pro) license. Access all your information and services from a unified location from external applications such as Ultimate Kronos Group. Installation of the HR Service Delivery with the UKG plugin (com.sn_hr_ukg) provides a default setup of the UKG spoke. For more information, see [Integrate with the UKG spoke](https://servicenow-prod.fluidtopics.net/ubKm33GKuUoLazRpZDLqfQ "Integrate with the UKG spoke to use the Employee Center Pro Kiosk in your organization."). ## Prerequisites {#deskless-kiosk-overview__section_nfw_s4y_51c} This portal supports displaying timeoff balance, employee schedule, my requests, and get support for deskless workers. Employee Center Pro Kiosk has a dependency on the following applications. Note: Ensure you activate these applications first before installing the Employee Center Pro Kiosk app from ServiceNow Store. * Employee Center Pro (sn_ex_sp_pro) * Employee Center (sn_ex_sp) * Employee Experience Foundation (sn_ex_emp_fd) * Employee Profile (sn_employee) * HR Service Delivery Integration with Ultimate Kronos Group (sn_hr_ukg) * UKG Spoke (sn_kronos_spoke) Note: Installation of the com.sn_hr_ukg plugin provides a default setup of the UKG spoke. * (Optional) Health and Safety Incident Management Note: To report health and safety, activate the plugin and apply the `sn_ohs_im.reporter` role. {#deskless-kiosk-overview__ul_yjs_wz2_v1c} ## Kiosk users and roles {#deskless-kiosk-overview__section_upb_qj4_2fb} {#deskless-kiosk-overview__table_ov2_tj4_2fb__entry__2} | User roles | Required role | |-|-| | Kiosk admin | sn_hr_sp.esc_admin | | Kiosk user | sn_ex_sp_pro_kiosk.user | | Employee profile admin | sn_employee.admin | [Table 1. Roles required for Kiosk] {#deskless-kiosk-overview__table_ov2_tj4_2fb} Note: Ensure that the users have the `sn_ex_sp_pro_kiosk.user` role to access the Kiosk portal. * **[Employee Center Pro Kiosk benefits](https://servicenow-prod.fluidtopics.net/PCVf5aqmF9bOrM7~Mgc3EQ)** Enable the field workers and shift workers with the in-context information for operational efficiency. * **[Integrate with the UKG spoke](https://servicenow-prod.fluidtopics.net/ubKm33GKuUoLazRpZDLqfQ)** Integrate with the UKG spoke to use the Employee Center Pro Kiosk in your organization. * **[Configure Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/~8hxIqHhJmKmExdOn_OUyA)** Configure and use the default Kiosk for better deskless experience. * **[Configure the mail and SMS send to self](https://servicenow-prod.fluidtopics.net/Vze0QuiqlBOgQifQOcAu3Q)** Help employees access information easily by sending required information as an SMS or email. **Related concepts** * [Employee Center users and roles](https://servicenow-prod.fluidtopics.net/9mm6Q9xRIAFnpd5pMZIxKQ "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.") * [Understanding Employee Center plugins](https://servicenow-prod.fluidtopics.net/u__YOlGtguwiGs5i~wTw0Q "Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance, as well as plugins that are installed when you upgrade to Employee Center Pro.") * [Setup browse experience features](https://servicenow-prod.fluidtopics.net/qkzd4jndSFgBCjjjh1dV7w "Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.") * [Setup search experience features](https://servicenow-prod.fluidtopics.net/ApGHLbRdSmBWTefKbd3cdQ "Enhance the search experience.") * [Setup task management and integration features](https://servicenow-prod.fluidtopics.net/HRPyvUlaSPXM4Hy6xJDXMw "Enhance employee productivity and drive portal consolidation.") * [Setup continuous improvement features](https://servicenow-prod.fluidtopics.net/NW2ukzQZZjYt24Ngn_3V0A "Enhance efficiency and performance through feedback and analytics.") * [Setup employee communications](https://servicenow-prod.fluidtopics.net/qXWUnAuLfSfDFXIfzfhbBw "Inform and engage your employees.") * [Configure your Employee Center portal](https://servicenow-prod.fluidtopics.net/r38amLTNTNfrqFgL35PNfw "Customise and configure the Employee Center portal to help employees self serve and raise requests.") * [Moveworks for Employee Center](https://servicenow-prod.fluidtopics.net/9VngAiGFbeQ73Kil4cXTAQ "Moveworks for Employee Center enables AI-powered conversational support within the Employee Center portal through natural language interactions.") * [Configuring Employee Center for mobile](https://servicenow-prod.fluidtopics.net/WNNoGnCWWTgqH_ICcQduFg "Configure Employee Center capabilities on Now Mobile to help employees utilize the employee-centric content experience. This configuration enables all services, information, and support tabs.") * [Use Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/~f5tiQEdeQT3ccxutwhbwQ "Use the Kiosk experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​") * [Integrated experience and service feedback](https://servicenow-prod.fluidtopics.net/CcQ_54ib8DtjRAdHDVUhYg "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.") **Related reference** * [Quick start tests for Employee Center](https://servicenow-prod.fluidtopics.net/rjaax~JPVSApKVA5jzwDCg "Validate the continued functionality of the Employee Center after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.")