---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Updating and synchronizing signatories

# Updating and synchronizing signatories {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information.  
Note:  
If you are using Contract Management Pro version 1.2.1 and the document is stored on your ServiceNow instance, signatories are automatically updated when you send the document for signature or resubmit the contract request.
* **[Resolve the failure to send contract documents for signature (starting with Contract Management Pro 1.2.1)](https://servicenow-prod.fluidtopics.net/EBniTzVOBbywvYDMUnDK6A)**   
  Update signatory details in an external contract document in Contract Management Pro when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.
* **[Resolve the failure to submit a self-serve contract](https://servicenow-prod.fluidtopics.net/p7wiq2FGvq8dG8cBE~24_Q)**   
  As a contract user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.
* **[Resolve an error during send for signature](https://servicenow-prod.fluidtopics.net/Lh~DyFrh9i27vhD7Z6bHyg)**   
  As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.