---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Set Workplace Calendar Synchronization properties

# Set Workplace Calendar Synchronization properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 28, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the properties for the Workplace Calendar Synchronization to set the Exchange Online Sync Integration Mode to Strict, Personal Authentication, or Normal mode to synchronize reservations.

## Before you begin

Role required: sn_wsd_rsvsync.admin  
Note:  
The Exchange Online Sync Integration Mode property isn't supported for Google Calendar.

## Procedure

1. Navigate to AllWorkplace Calendar SynchronizationProperties.
2. Set the Exchange Online Sync Integration Mode property value to any of the following:  
   {#set-calendar-sync-properties__table_ww2_t1m_sdc__entry__2}

   | Mode | Description |
   |-|-|
   | Strict | To use strict mode user to manage all reservations in Outlook using an authorization code, set up Strict mode authentication to connect Microsoft Exchange Online with Workplace Calendar Synchronization. |
   | Personal | To manage a user's own reservations in Outlook using their personal token, configure the connections and settings with Microsoft Exchange Online in Personal Authentication mode. This process ensures synchronization of reservations and restricts unauthorized access to the user's calendar. Note: This property isn't supported for Google Calendar and Microsoft Exchange On-Premises. |
   | Normal | To manage all reservations in Outlook using admin client credentials, set up a Normal mode authentication to connect Microsoft Exchange Online with Workplace Calendar Synchronization. |
   [Table 1. Exchange Online Sync Integration Modes]

   {#set-calendar-sync-properties__table_ww2_t1m_sdc}
3. Select Save.
**Related tasks**   

* [Add a Reservable Sync Configuration](https://servicenow-prod.fluidtopics.net/rF51D0p_OiLvvvq7U53gfg "Add workplace-workspace/desk (or) rooms that must be synchronized with the calendar provider whenever an employee makes a reservation.")
* [No request handling](https://servicenow-prod.fluidtopics.net/ffLWnCeoM_59wxYDk~ZMGA "Make a 'No request' call to test the configuration with the calendar provider.")
* [Synchronize past reservations](https://servicenow-prod.fluidtopics.net/yDkEcQ7bKCMamrihwhgdwA "Sync reservations made in the past, that is, before configuring the reservation synchronization setup.")
* [Retrieve reservations](https://servicenow-prod.fluidtopics.net/3HJQvL8btCKITpBXyXYf1w "Retrieves all the events for active reservable sync configurations from Microsoft Outlook to Workplace Service Delivery.")
* [Export reservations to the calendar provider](https://servicenow-prod.fluidtopics.net/MB5NdB1YtKHqWJrBuUo9QA "As a one time procedure, export all your confirmed reservations to your calendar provider for synchronization.")  
**Related reference**   

* [Microsoft Exchange Online - Calendar synchronization](https://servicenow-prod.fluidtopics.net/hoDjPQBOsaT14g89eyvNpQ "Synchronize reservations between Microsoft Outlook and Workplace Reservation Management.")
* [Google Calendar - Calendar synchronization](https://servicenow-prod.fluidtopics.net/JJJ3SNxOsaU3Kv6AhxrKPA "Create a connection with Google Calendar and synchronize reservations made using the Workplace Reservation Management application. You can synchronize all the reservations that are made using the Workplace Reservation Management to the Google Calendar and vice versa.")
* [Microsoft Exchange On-Premises - Calendar synchronization](https://servicenow-prod.fluidtopics.net/Me7rTD1VZaLuXJZb1SYWRA "Create a connection with Microsoft Exchange On-Premises and synchronize reservations made using the Workplace Reservation Management application. You can synchronize all the reservations that are made using the Workplace Reservation Management to the On-Premises calendar and vice versa. The reservation synchronization from an On-Premises calendar to the Workplace Reservation Management is performed using various approaches like subscriptions, synchronization tokens, events, and occurrences.")

*[\>]: and then