---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create or modify a response template for legal services

# Create or modify a response template for legal services {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create or modify a response template with a reusable message that legal fulfillers
can use to send users quick and consistent messages. They can use these reusable messages in
their assigned legal requests or legal matter forms, as well as in chat sessions or
emails.

## Before you begin

Ensure that the Templated Response plugin (com.sn_templated_snip) is installed.

Role required: sn_lg_ops.legal_config

## About this task

Response templates are reusable messages that can be used by the legal fulfillers to
respond to stakeholders of a legal request or legal matter. For more information,
see [Response
templates](https://www.servicenow.com/docs/access?context=response-templates-templated-snippets&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).

## Procedure

1. Navigate to AllLegal AdministrationResponse Template Configuration.
2. Create or modify a response template.
   * To create a response template, click New.
   * To modify an existing response template, open it from the list.
   {#create-lsd-response-template__choices_dv2_rcr_4nb}
3. On the form, fill in the fields.  
   For field descriptions, see [Response Template form](https://servicenow-prod.fluidtopics.net/gXOYAJgkijawpNj58Ufklg "Legal configurator can use the Response Template form to create or modify a response template for reusable messages.").
4. Save the response template.
   * Save a new response template by clicking Submit.
   * Save the changes to an existing response template by clicking Update.

   {#create-lsd-response-template__choices_tkl_qfr_4nb}  
   The response template is created and the Channels related list appears.
5. Associate one or more channels through which the response template can be used.  
   A response template is only available through the channels that you select. You can provide different messages by creating response templates for each channel, such as chat, email, or form.
   1. In the Channels related list, click Edit.
   2. On the Edit Members form, select one or more channels from the Collection list and click \> to add them to the Channels List.
   3. Click Save.  
      The selected channels are added to the Channels related list.

## Result

The response template is ready to be used by the legal fulfiller through the
configured channels.

*[\>]: and then