---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR PIWB template: Recommend similar cases

# HR PIWB template: Recommend similar cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the classic setup template to configure and train your Similarity solution template with machine learning model to recommend similar closed HR cases.

## Before you begin

Role required: sn_piwb_hr_content.admin

## About this task

When the Similar Closed HR Cases is configured and the predictive model is trained, the Similar Closed HR cases option is displayed on an HR case. This option displays the most relevant HR closed cases to an HR agent to help resolve the current HR case.

## Procedure

1. Navigate to AllPredictive Intelligence WorkbenchUse CasesCreate New from Templates.
2. From the templates list, go to Similar closed HR Cases template and click Start.  
   A pop-up with model name appears. This use case is handled in the classic Predictive Intelligence. You will be taken there to complete setup. You can perform the following steps:
   1. Ensure you click View product documentation for setting up this use case to review the instructions on how to configure the solution definition.  
      Note:  
      Ensure you review and understand the documentation for creating the solution definition.
   2. Click Take me there to get started with the solution definition.
   {#hr-piwb-similar-cases__ul_hqv_g34_2qb}  
   Machine Learning Solutions landing page appears.Figure 1. HR ML use cases
3. Go to Similarity and click Configure.  
   The solution definition section appears.
4. On the form, verify the default field values and customize the solution as required.
{#hr-piwb-similar-cases__steps_vys_jpn_qlb}

## Result

When the configuration is complete, the solution displays the most relevant HR closed cases to an HR agent to help resolve the current HR case.

Review the corresponding use case information from [Machine learning solutions for HR Service Delivery](https://servicenow-prod.fluidtopics.net/XSKoAHrFkP4lUgUGeSC1Ig "Machine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.").

## What to do next

You can verify the integration status from HR AdministrationHR AI ConfigurationsSolution definition. The use case is now mapped to the selected solution definition.
**Related topics**   

* [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US)
* [Get started with Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=xanadu&pubname=xanadu-intelligent-experiences&section=get-started-predictive-intelligence&ft:locale=en-US)

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