--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Publish Now Assist in Virtual Agent topics for Workplace Service Delivery # Publish Now Assist in Virtual Agent topics for Workplace Service Delivery {#ariaid-title1} * Release version: Xanadu * * Updated August 5, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Publish Virtual Agent topics to enable your employees to submit a reservation request by using Now Assist in Virtual Agent. ## About this task A Virtual Agent topic is created to meet a specific objective or goal, such as fulfilling a user's request. To enable a feature in the Virtual Agent, you must publish the topic. For more information about Virtual Agent topics, see [Create a Virtual Agent topic](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). Topic blocks are reusable components to run common tasks and conversational elements in Virtual Agent conversations. For more information about topic blocks, see [Maximizing code reuse with topic blocks](https://www.servicenow.com/docs/access?context=topic-blocks-overview&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). ## Before you begin Make sure that you are on the Xanadu release and the following applications are installed on your instance. If they aren't installed, add the applications from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). * Now Assist for HR Service Delivery (HRSD) For more information about the application, see [Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/G6UBechWwh_7P1JnsRK6ig "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters."). * Workplace Reservation Management For more information about the application, see [Workplace Reservation Management](https://servicenow-prod.fluidtopics.net/h7reSz55ifnBS7U_M3szuQ "The ServiceNow Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and any reservable workplace service from the Service Portal."). * Workplace Visitor Management For more information about the application, see [Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/FskRt~U9Y66IGbbfH3kYdw "Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.") * Workplace Case Management For more information about the application, see [Workplace Case Management](https://servicenow-prod.fluidtopics.net/PuiegQ8uLSZY02zWJs3Wmw "Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests."). {#publish-now-assist-va-topics__ul_odq_nng_hcc} Note: to Role required: admin ## Procedure 1. Navigate to AllConversational InterfacesVirtual AgentDesigner. 2. In the LLM Assistant list, select Now Assist in Virtual Agent. 3. Publish the Reserve Space topic. For more information about publishing a topic, see [Publish a Virtual Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). The Reserve Space topic is published and can be used from Virtual Agent. ## What to do next * [Configure a reservable module](https://servicenow-prod.fluidtopics.net/9MJC4_q4odII7s1rudp4KQ "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). * [Configure virtual meeting providers](https://servicenow-prod.fluidtopics.net/IxOsBT_qRVxyOO27KAv28g "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation."). * [Create a workplace service to provide an extra service for a reservation](https://servicenow-prod.fluidtopics.net/XOLSMDbzAnxBebDp6LAHNw "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service."). {#publish-now-assist-va-topics__ul_p2m_bqn_hcc} * Select the portals and channels that Virtual Agent is displayed on. For more information, see [Configuring Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). Note: Enabling Now Assist in Virtual Agent for Workplace Service Portal replaces the existing NLU experience. * Use Virtual Agent to reserve a workplace item, add services, add coworkers, or invite visitors. For more information, see
 [Using Now Assist in Virtual Agent topics for Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/RkYPjCABw4vIEEAjqC4kuQ "The Now Assist in Virtual Agent assists Workplace Service Delivery hybrid employees to book meeting spaces more conveniently and quickly."). {#publish-now-assist-va-topics__ul_r5c_dyh_hcc} *[\>]: and then