---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Now Assist in Virtual Agent

# Using Now Assist in Virtual Agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 23, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reserve a space using the create a reservation agent and get insights on your collaborators using the Workplace Collaboration agent.

Employees can interact with the reservation agent and collaboration agent using the Now Assist in Virtual Agent enhanced chat interface.  
Visit these resources about Now Assist in Virtual Agent.  
Important:  
By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin must create a system property to enable pinning a chat window. For more information, see [Now Assist in Virtual Agent system properties](https://www.servicenow.com/docs/access?context=nava-sys-props&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US).

* [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* [Portal prerequisites for enhanced chat](https://www.servicenow.com/docs/access?context=prerequisites-enhanced-chat&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* [Configuring Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* [Using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* [Exploring Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=exploring-now-assist-va&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
{#create-rsv-agent-ovw__ul_cg4_nzm_bhc}