---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Response templates in an email

# Use Response templates in an email {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use response templates as reusable messages that you can copy and paste into an
email.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. From the Details tab of an HR case, select the More Actions button then select Compose Email.  
2. From the New Email Draft tab, click the Response Templates icon (![Response template icon]()).  
3. Open the response template, copy, and paste the text into the body of the email.
4. Enter the name of the person you are sending the email to in the To field.
5. Click Send Email.