---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure AI agents for HR Service Delivery Advanced Integration with Workday

# Configure AI agents for HR Service Delivery Advanced Integration with Workday {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 25, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable your employees to place requests to the Workday system using the Now Assist for HR Service Delivery (HRSD) agent collection.

## Before you begin

View [Subflow-agent mapping for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/T0s265Nmik8vc7fYsZOs2Q "View the subflow-agent mapping for HR Service Delivery Advanced Integration with Workday.").

Role required: flow_designer, decision_table_admin, sn_hr_integr_fw.admin, and sn_hr_core.admin

## Procedure

1. Install the Now Assist for HR Service Delivery (HRSD) plugin (sn_hr_gen_ai).  
   For more information, see [Configure Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/5T7JGO68tq2CQed9618kiw "If you have the admin role, you can configure the Now Assist for HR Service Delivery (HRSD) application so that your agents can use the generative AI capabilities in Agent Workspace for HR Case Management and Core UI.").
2. Activate the \[Enterprise Service Management Integrations Framework\] application from the ServiceNow® Store.
3. Configure the [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US) to pull data from Workday system.
4. Create subflows aligning with Template Integration Gateway.  
   For more information, see [Create a subflow using Template Integration Gateway](https://servicenow-prod.fluidtopics.net/2xJ4gkpQyJkfFDNzbV~vlg "Use the Template Integration Gateway as a reference to create the supported subflows for Integration Gateway.").  
   Note:  
   You can also use the default subflows that have been created for Workday.
5. Add input choices and define conditions and results in a decision table for the Integration Gateway subflow.  
   For more information, see [Configure Integration Provider Mapping (Decision table)](https://servicenow-prod.fluidtopics.net/ELXj1_QmIAO5J2XjxaDnTA "Add input choices and define conditions and results in a decision table for the Integration Gateway subflow to review and generate output results.").
6. Duplicate AI agents available for Workday to run them autonomously.  
   For more information, see [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).  
   Note:  
   In the Toggle display section, ensure the toggle beside Virtual Agent is enabled.
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