---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Triaging universal requests for legal investigation complaints

# Triaging universal requests for legal investigation complaints {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When employees observe and report an ethics violation or similar incident, the
resulting universal requests are triaged for prioritization and resolution.
Due to the sensitivity of such cases, you can view and work on these universal requests for complaints based on the roles you've been assigned.

Universal Request routing agent
:   With the sn_uni_req.sensitiveinfo_agent role for handling sensitive
    requests, you can review and triage these universal requests.

Legal fulfiller
:   With the sn_lg_investigate.fulfiller role, you can create an ethics
    legal matter from the universal request.

HR agent
:   With the sn_hr_er.case_writer role, you can create a Report Misconduct
    HR case from the universal request.
* **[Create an ethics legal matter from a universal request](https://servicenow-prod.fluidtopics.net/nY4Q0i1oVXHc49KaL20YgQ)**   
  Create an ethics legal matter from a universal request to get the Legal department's assistance in resolving the complaints.