--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Center users and roles # Employee Center users and roles {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform. Users and roles are configured at the platform level. For information, see [Exploring user administration](https://www.servicenow.com/docs/access?context=exploring-user-administration&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#emp-center-personas__table_enp_ltx_sqb__entry__3} | Users | Description | Contains roles | |-|-|-| | Employee Center Admin \[sn_hr_sp.esc_admin\] | A user with this role can manage and configure the Employee Center. Note: The sp_admin and esc_admin have scripting rights. These roles can create a widget and run a script to update cross-scope tables. | * sn_hr_sp.admin * sp_admin * esc_admin * catalog_admin * chat_admin * live_feed_admin {#emp-center-personas__ul_pwx_ls3_5qb} | | Content Admin (Employee Center Pro) \[sn_cd.content_admin\] | * Define [Content Ownership](https://servicenow-prod.fluidtopics.net/w9sP4QrfSFPBSG3L5_NyLA "Define who has permission to create content, where they can publish it, and which employees can view it.") * Connect Content Publishing with a [Video hosting integrations framework](https://servicenow-prod.fluidtopics.net/a0uv0gNLSKAduHKiEQ0dlQ "Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.") {#emp-center-personas__ul_brx_zdp_xbc} | * Content Manager \[sn_cd.manager\] * Template Owner \[sn_cd.content_template_owner\] {#emp-center-personas__installed-with-content-delivery_ul_slc_sjx_fyb} | | Content Manager (Employee Center Pro) \[sn_cd.content_manager\] | Create, edit and publish content in [Content Publishing](https://servicenow-prod.fluidtopics.net/H_Jb24A~RpXsKDlu5qQKvQ "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") | None | | Engagement Admin (Employee Center Pro) \[sn_ce.admin\] | Configure reactions for [Content engagement](https://servicenow-prod.fluidtopics.net/t2UdLAwBAVelAtgGTlGwKA "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") | None | | Template Owner (Employee Center Pro) \[sn_cd.content_template_owner \] | This role allows users to create [Content templates](https://servicenow-prod.fluidtopics.net/XELLuAJflcFYFhyhGaRyvQ "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.") for news article content creation and publishing. | None | | Campaign Manager (Employee Center Pro) \[sn_ca.campaign_manager\] | Create, edit and publish [Campaigns](https://servicenow-prod.fluidtopics.net/P_2HsfTP3w1YcjEEtNCC6A "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") | * sn_esign.config_manager * sn_cda.analytics_reader * sn_cd.content_approver {#emp-center-personas__ul_f23_zs3_5qb} | | Taxonomy Admin \[taxonomy_admin\] | A user with this role can update and modify any created taxonomy in the taxonomy and topic table names. | user_criteria_admin | | Taxonomy Manager | A user criteria on the taxonomy record. A user assigned as a taxonomy manager can manage topics and connected content, but they cannot manage the taxonomy record. | Not applicable | | Taxonomy Contributor | A user criteria on the taxonomy record. A user assigned as a taxonomy contributor can associate content to the topics. | Not applicable | | Topic Manager | A user criteria on the topic record to decentralize topic management. Users assigned as Topic managers can create, move, or clone topics within or between taxonomies, depending on the rights assigned to them. | Not applicable | | Topic Contributor | A user criteria on the topic record for topic management level tasks, such as, handling connected content, features content, Knowledge Base | Not applicable | [Table 1. Users and roles] {#emp-center-personas__table_enp_ltx_sqb} **Related concepts** * [Understanding Employee Center plugins](https://servicenow-prod.fluidtopics.net/u__YOlGtguwiGs5i~wTw0Q "Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance, as well as plugins that are installed when you upgrade to Employee Center Pro.") * [Setup browse experience features](https://servicenow-prod.fluidtopics.net/qkzd4jndSFgBCjjjh1dV7w "Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.") * [Setup search experience features](https://servicenow-prod.fluidtopics.net/ApGHLbRdSmBWTefKbd3cdQ "Enhance the search experience.") * [Setup task management and integration features](https://servicenow-prod.fluidtopics.net/HRPyvUlaSPXM4Hy6xJDXMw "Enhance employee productivity and drive portal consolidation.") * [Setup continuous improvement features](https://servicenow-prod.fluidtopics.net/NW2ukzQZZjYt24Ngn_3V0A "Enhance efficiency and performance through feedback and analytics.") * [Setup employee communications](https://servicenow-prod.fluidtopics.net/qXWUnAuLfSfDFXIfzfhbBw "Inform and engage your employees.") * [Configure your Employee Center portal](https://servicenow-prod.fluidtopics.net/r38amLTNTNfrqFgL35PNfw "Customise and configure the Employee Center portal to help employees self serve and raise requests.") * [Moveworks for Employee Center](https://servicenow-prod.fluidtopics.net/9VngAiGFbeQ73Kil4cXTAQ "Moveworks for Employee Center enables AI-powered conversational support within the Employee Center portal through natural language interactions.") * [Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/H29dxsHfqwlDuvxZ7~hg8Q "Enable the field workers and shift workers with the in-context information for operational efficiency.") * [Configuring Employee Center for mobile](https://servicenow-prod.fluidtopics.net/WNNoGnCWWTgqH_ICcQduFg "Configure Employee Center capabilities on Now Mobile to help employees utilize the employee-centric content experience. This configuration enables all services, information, and support tabs.") **Related reference** * [Quick start tests for Employee Center](https://servicenow-prod.fluidtopics.net/rjaax~JPVSApKVA5jzwDCg "Validate the continued functionality of the Employee Center after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.")