---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Critical Event Management

# Critical Event Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 11, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating
efficient task assignment across teams and locations.

## Get started {#critical-event-management__cf-app-landing-get-started}

|-|-|-|
| [Exploring Critical Event Management](https://servicenow-prod.fluidtopics.net/4~myL9potd7YtJWqmr4j0Q "Learn how to create and manage critical event tickets, assign tasks to on-site responders, and track the impacted people.")Learn how agents, on-site responders, and employees use the Critical Event Management application. | [Configuring Critical Event Management](https://servicenow-prod.fluidtopics.net/FPDC0GRFJOVByG84kBSAHQ "As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.")Configure the Critical Event Management workspace. | [Reporting critical events](https://servicenow-prod.fluidtopics.net/yJrthNePSTlyx0jNGT_ONw "Report a critical event as an agent or an employee, and self-report your status as an employee.")Report critical events as an agent or an employee. |
| [Sending notifications during a critical event](https://servicenow-prod.fluidtopics.net/eo1ZiGnLUDkE56KTUK_3ag "Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.")Send critical event notification to impacted people and on-site responders. | [Managing impacted people](https://servicenow-prod.fluidtopics.net/ff0hUrZMNBVHKoy~jYPY~g "Generate and manage an impacted people list,view an impacted person's record, and update their status in Critical Event Management.")Manage impacted people, view or update their status. | [Managing related records in a critical event](https://servicenow-prod.fluidtopics.net/cP71r8ertWvqZ1eH60YIbA "Manage the related records in the Related records Related Item of a critical event in Critical Event Management. Related records include other critical event tasks, Health and Safety incidents, child critical events, and sent notifications.")Manage critical event tasks, create Health and Safety incidents, and relate child critical events. |
|   | [Critical Event Management reference](https://servicenow-prod.fluidtopics.net/z782u2feUbG48arDYgYIOw "Reference topics offer additional information about the lists and forms that you use to configure and operate the Critical Event Management application.")![]()Get detailed description of the forms used in critical event management. |   |
[ ]

{#critical-event-management__table_rjp_2pz_zcc}