---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reservation approvals in Microsoft Exchange Online

# Reservation approvals in Microsoft Exchange Online {#ariaid-title1}

* Release version: Xanadu
* 
* Updated April 3, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track the approval status from Microsoft Outlook when a reservation request is either approved or rejected by the delegate.  
If you create a reservation in Workplace Service Delivery for a room with approvals enabled in Microsoft Outlook, the reservation status is initially set to Awaiting confirmation. When a callback is received from Microsoft Outlook, the reservation status updates to Awaiting approval. The reservation remains in this state until a delegate manually accepts or rejects the request.

* If the approver accepts the request in Microsoft Outlook, the reservation status in Workplace Reservations \[sn_wsd_rsv_reservation\] table changes to Confirmed.
* If the approver declines the request, the reservation status in Workplace Reservations \[sn_wsd_rsv_reservation\] table changes to Cancelled.
{#handle-reservation-approvals-in-msex__ul_bnf_s4r_w2c}  
A new column External Approval State has been added to the Workplace Reservations \[sn_wsd_rsv_reservation\] table to track the approval statues. This column retrieves data from Outlook callbacks and reflects the status of the approval request.

* Awaiting Approval -- Indicates that the request is pending action from the delegate
* Accepted -- Indicates that the request has been approved by the delegate
* Declined -- Indicates that the request has been rejected by the delegate
* Not Required -- Indicates that approvals aren't required for this room in Outlook
{#handle-reservation-approvals-in-msex__ul_ztt_54r_w2c}  
Note:  
If a room has approvals enabled in both Workplace Service Delivery and Microsoft Outlook, the reservation status remains in Awaiting approval until it's approved in both systems.
**Related concepts**   

* [Create a normal mode connection with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/tRV7zAWEYzP7SF~ArvhBFg "Perform the following steps to establish a normal mode connection with Microsoft Exchange Online.")
* [Create a strict mode connection with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/L2wlyXywGeLFqjXWklI5Lg "For a strict mode connection with Microsoft Exchange Online, you must perform the following actions.")
* [Create a personal authentication mode connection with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/v9OOm_muqj8i~T8qUoAHUA "As an admin, establish a personal authentication mode connection with Microsoft Exchange Online to synchronize reservations. A user-level authentication token is generated that enables you to create, update, or cancel reservations to synchronize events on the outlook calendar.")  
**Related tasks**   

* [Configure the webhook registry of Microsoft Exchange Online spoke](https://servicenow-prod.fluidtopics.net/DRWq~Tknvs4YCUcJAE62Cw "Configure callback URL for communication between the Workplace Calendar Synchronization application and Microsoft Exchange Online calendar.")
* [Create single or multiple calendar providers with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/7nFVrDbVsf~txXvU2kweQw "For the Microsoft Exchange Online provider, configure single or multiple calendar providers.")
* [Approve a reservation](https://servicenow-prod.fluidtopics.net/yxVvPAMrHsBiOo0rP35CKQ "Review employee reservations raised using Workplace Reservation Management and approve or reject them.")