---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Now Assist with Proactive Prompts

# Now Assist with Proactive Prompts {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 21, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Your employees can see their pending HR tasks and how much time off they have by using the conversational actions in Now Assist with the Proactive Prompts integration.

## Proactive Prompts overview {#now-assist-for-proactive-prompts__section_ctb_flw_lcc}

The Proactive Prompts with the Now Assist integration supports large language models like Now LLM Service to create a natural-language conversational experience that can improve the success of your prompts.

## Signal configurations {#now-assist-for-proactive-prompts__section_d2k_llw_lcc}

A signal is the configuration for instructions about when to send them, what to send, whom to send them to, and where to send them. It also includes the configuration for the related actions to generate and deliver them.

You can define whom to send the signal to, how often, and on what channels.  
The following two signal configurations are available so that your employees and managers can experience the Now LLM Service capabilities in Proactive Prompts:

* Approvals pending: Displays a prompt to the employee on their pending HR tasks for approval. The corresponding action for this signal configuration is Show Approvals.
* High PTO balance: Displays a prompt to the employee if more than 80 percent of their paid time off (PTO) balance is remaining. The corresponding action for this signal configuration is Request PTO.
{#now-assist-for-proactive-prompts__ul_cy2_4lw_lcc}  
The Show Approvals and Request PTO actions aren't available by default to add to the signal configuration as they're inactive. You can activate these actions:

* Create and publish the Now LLM Service topics. For information on creating a Virtual Agent topic, see [Create a Virtual Agent topic](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). For information on publishing a Virtual Agent topic, see [Publish a Virtual Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
* Create signal actions for Proactive Prompts. For information about configuring signal actions for Proactive Prompts, see [Configure signal actions for Proactive Prompts](https://servicenow-prod.fluidtopics.net/3aylp5FVQ8e5F7dcx_c84A "Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.").
* Select the actions in the signal channel configuration. For information on configuring the delivery channels in Proactive Prompts, see [Configure delivery channels in Proactive Prompts](https://servicenow-prod.fluidtopics.net/7wGGw2HPgkGG7Sn0krrtaA "Configure a channel to display the prompts to end users in their workflow.").  
  Note:  
  You can select both Natural Language Understanding (NLU) and Now LLM Service actions in the Virtual agent actions field.
{#now-assist-for-proactive-prompts__ul_dy2_4lw_lcc}

A single signal configuration caters to both NLU and Now LLM Service prompts and actions. The prompt is delivered to the portals depending on their Virtual Agent configuration. For example, if the portal has Now Assist configured, Now LLM Service prompts and actions are delivered. If the portal has NLU configured, NLU prompts and actions are delivered from the same signal configuration. For more information on the signal configuration, see [Create a signal in Proactive Prompts](https://servicenow-prod.fluidtopics.net/O3XsNRvYNx25V~pqJsr5EQ "Create a signal to determine what prompts to send, whom to send them to, where and when to send them, and to generate them to send to your user.")