Now Assist with Proactive Prompts

Release version: Xanadu

Updated August 21, 2024

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Summary of Now Assist with Proactive Prompts

Now Assist with Proactive Prompts integration enables employees to view pending HR tasks and available time off through conversational actions. This integration leverages large language models, enhancing user interaction and the effectiveness of prompts.

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Key Features

Signal Configurations: Defines when, what, whom, and where to send prompts. You can customize the recipient, frequency, and communication channels.
Available Signal Configurations:
- Approvals pending: Prompts employees about pending HR task approvals with the action Show Approvals.
- High PTO balance: Notifies employees when over 80% of their PTO is remaining, allowing them to take action with Request PTO.
Activation of Actions: Actions like Show Approvals and Request PTO need to be activated through the creation and publishing of Now LLM Service topics.
Signal Channel Configuration: Supports both Natural Language Understanding (NLU) and Now LLM Service actions within a single signal configuration, directing prompts based on portal setup.

Key Outcomes

By utilizing Proactive Prompts, employees can streamline the approval process and manage their PTO effectively. This leads to improved engagement with HR tasks and better time-off management.

Your employees can see their pending HR tasks and how much time off they have by using the conversational actions in Now Assist with the Proactive Prompts integration.

Proactive Prompts overview

The Proactive Prompts with the Now Assist integration supports large language models like Now LLM Service to create a natural-language conversational experience that can improve the success of your prompts.

Signal configurations

A signal is the configuration for instructions about when to send them, what to send, whom to send them to, and where to send them. It also includes the configuration for the related actions to generate and deliver them.

You can define whom to send the signal to, how often, and on what channels.

The following two signal configurations are available so that your employees and managers can experience the Now LLM Service capabilities in Proactive Prompts:

Approvals pending: Displays a prompt to the employee on their pending HR tasks for approval. The corresponding action for this signal configuration is Show Approvals.
High PTO balance: Displays a prompt to the employee if more than 80 percent of their paid time off (PTO) balance is remaining. The corresponding action for this signal configuration is Request PTO.

The Show Approvals and Request PTO actions aren't available by default to add to the signal configuration as they’re inactive. You can activate these actions:

Create and publish the Now LLM Service topics. For information on creating a Virtual Agent topic, see Create a Virtual Agent topic. For information on publishing a Virtual Agent topic, see Publish a Virtual Agent topic
Create signal actions for Proactive Prompts. For information about configuring signal actions for Proactive Prompts, see Configure signal actions for Proactive Prompts.
Select the actions in the signal channel configuration. For information on configuring the delivery channels in Proactive Prompts, see Configure delivery channels in Proactive Prompts.
Note:
You can select both Natural Language Understanding (NLU) and Now LLM Service actions in the Virtual agent actions field.

A single signal configuration caters to both NLU and Now LLM Service prompts and actions. The prompt is delivered to the portals depending on their Virtual Agent configuration. For example, if the portal has Now Assist configured, Now LLM Service prompts and actions are delivered. If the portal has NLU configured, NLU prompts and actions are delivered from the same signal configuration. For more information on the signal configuration, see Create a signal in Proactive Prompts