---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Success Dashboard indicators components

# HR Success Dashboard indicators components {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Analyze the performance and self-solve data visually and drive business outcomes with the help of the dashboard components.

## Performance Overview in HR Success Dashboard indicators {#sdb-dasboard-overview__section_e1b_2xc_htb}

Measure the Key Performance Indicators (KPIs) like Self-solved percentage, Call deflection percentage, Structured tickets percentage, and Successful predictions in the Performance Overview tab. For more information, see [HR Success Dashboard indicators KPI definitions and formulae](https://servicenow-prod.fluidtopics.net/jVcMfycs01JVm~kU5T6aYg "Enable HR Success Dashboard indicators and configure to determine and use the Key Performance Indicators (KPIs) and formulae.").
Figure 1. HR Success Dashboard indicators Overview

## Service Quality in HR Success Dashboard indicators {#sdb-dasboard-overview__section_hwr_fxc_htb}

Measure the Key Performance Indicators (KPIs) like Customer satisfaction score, Mean time to resolve, % Breached SLA, and % First assignment resolution in the Service Quality tab. For more information, see [HR Success Dashboard indicators KPI definitions and formulae](https://servicenow-prod.fluidtopics.net/jVcMfycs01JVm~kU5T6aYg "Enable HR Success Dashboard indicators and configure to determine and use the Key Performance Indicators (KPIs) and formulae.")
Figure 2. Service Quality

## Scorecards in HR Success Dashboard indicators {#sdb-dasboard-overview__section_nm4_hk4_2fb}

View the aggregation of the daily values for KPIs in the selected period on the scorecards.

* Current period score: View the aggregated score for the current time period. Select one of the following options:
  * Monthly: View the data aggregated monthly. For counts, this data is the monthly sum of the daily values. For percentages, this data is the monthly average of the daily percentages.
  * Quarterly: View the data aggregated quarterly. For counts, this data is the quarterly sum of the daily values. For percentages, this data is the quarterly average of the daily percentages.
  * Yearly: View the data aggregated yearly. For counts, this data is the yearly sum of the daily values. For percentages, this data is the yearly average of the daily percentages.
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* Comparison with previous period: View the percentage change compared to the previous period aggregation. Data is displayed in a month-over-month, quarter-over-quarter, and year-over-year comparison based on the availability of the data.
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## Info icons in the HR Success Dashboard indicators {#sdb-dasboard-overview__section_cxk_4g5_vrb}

View the short description of the indicator and understand how the indicator value is calculated.Figure 3. Info Icons and cards

## Trends in HR Success Dashboard indicators {#sdb-dasboard-overview__section_gpm_1h5_vrb}

Select and view the trend of the metric scorecard aggregated scores:

* Call deflection trend
* Structured tickets trend
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## View details in the HR Success Dashboard indicators {#sdb-dasboard-overview__section_w5k_4g5_vrb}

See the constituent drill-down views and their contextual descriptions for KPIs. The detailed information can be viewed by selecting View details.

* View the primary indicators.Figure 4. Primary indicators You can replace or add new indicators to suit your implementation in addition to the base system indicators. For more details, see [HR Success Dashboard indicators KPI definitions and formulae](https://servicenow-prod.fluidtopics.net/jVcMfycs01JVm~kU5T6aYg "Enable HR Success Dashboard indicators and configure to determine and use the Key Performance Indicators (KPIs) and formulae.").
* View the contributing indicators.Figure 5. Secondary indicators You can view a graph of the contributing indicators scores over time along with the KPI value.
* View the record-level breakdown  
  Figure 6. Third level breakdown indicators

{#sdb-dasboard-overview__ul_xy2_sqf_wrb}This level drill-down helps you view the record-level details of the indicator when you have the `sn_sd.success_dashboard_details_read` user permissions. See [KPI details](https://www.servicenow.com/docs/access?context=kpi-details&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) for more information.

## More Information panel in HR Success Dashboard indicators {#sdb-dasboard-overview__section_efs_2h5_vrb}

View the contextual formula, definitions, or any other information about the metric or KPI selected.Figure 7. More info card