---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

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workflow :

    - Employee


---

# Exploring Now Assist for Legal Service Delivery (LSD)

# Exploring Now Assist for Legal Service Delivery (LSD) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

With the Now Assist for Legal Service Delivery (LSD) application, request fulfillers can use generative AI to summarize a legal request or legal matter. Request fulfillers or legal users can also generate actionable answers from knowledge article search results in Employee Center, Legal Counsel Center, and global search.

## Now Assist for Legal Service Delivery (LSD) overview {#now-assist-lsd-exploring__section_kbj_dxc_fdc}

The following generative AI capabilities are available in Now Assist for Legal Service Delivery (LSD):

* Summarization capability for the request fulfillers to get a concise summary of a request or matter. This generative AI summary enables a request fulfiller to understand the context of the request so that they can close the request or matter more quickly. The summarization capability is available in Legal Counsel Center as well as the Now Assist panel.
* Q\&A Genius Results capability for request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search.
{#now-assist-lsd-exploring__ul_gkv_4q3_tdc}

## Legal Request and Legal Matter summarization skills {#now-assist-lsd-exploring__section_wsd_2dz_byb}

The Now Assist for Legal Service Delivery (LSD) application provides an AI-generated summary of the legal request or matter. The summary includes the request or matter details and the actions that were taken for this request or matter. A request fulfiller can view this summary to understand the context, refresh the summary, and post the summary to the work notes.

The summary is displayed above the activity stream and includes the information from the fields and variables configured as inputs.

For more information on the fields and variables that are considered for summarization, see [Skill inputs for Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/lTZwCpQPnIi51fiG8p7mvg "Get a quick overview of the skill inputs for Now Assist for Legal Service Delivery (LSD) so that you can configure how and when a skill is used.")
and [Configure variables for Now Assist summarization](https://servicenow-prod.fluidtopics.net/Dr4sG24SZjrvXZjSop1e1A "Configure the variables of the practice areas that you want to be considered as inputs for legal request or matter summarization by using the Now Assist application.").

For information on activating the Legal Request summarization skill or the Legal Matter summarization skill, see [Configure Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/1tdI~CWGbkM_LLvE8fSZYA "If you have the admin role, you can configure the Now Assist for Legal Service Delivery (LSD) application so that legal users or request fulfillers can use the generative AI skills from Legal Counsel Center and Core UI."). For information on how to use the skills on Legal Counsel Center, see [Summarize a legal request or matter by using Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/LKv45hE4xvpNMzdRA9YvFg "Generate a summary from the fields that you selected on the legal request or matter record and quickly understand the request context by using the Legal Request or Legal Matter summarization skill in the Now Assist for Legal Service Delivery (LSD) application.").

## Q\&A Genius Results {#now-assist-lsd-exploring__section_t3g_rr3_tdc}

Q\&A Genius Results use the Now LLM Service to generate search results from knowledge article results in Employee Center, Legal Counsel Center, and global search.

The Q\&A Genius Result answer card shows a topic snippet and an answer snippet that was extracted from a knowledge article. You can view the full article directly from the answer card. For more information, see [Genius Results](https://www.servicenow.com/docs/access?context=genius-results-ais&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

It is enabled when both AI Search and Now Assist for Legal Service Delivery (LSD) are activated.

* **[Supporting information for Now Assist for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/dwGMTw5xl_AlhYGQEgwRfA)**   
  Get a quick overview of the important information that is related to the Now Assist for Legal Service Delivery (LSD) application.