---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure groups

# Configure
Critical Event Management groups {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create groups and assign roles to individuals in the group.

## Before you begin

Role required: admin

## About this task

Admins can create agent groups, add members to these groups, and add roles to these members.

* Create Agent and On-site Responder Groups: Set up agent or assignment groups and on-site responder groups based on your organization's requirements.

* Assign Roles to Group Members:Add members to these groups and assign appropriate roles for their responsibilities.

* Map On-site Responder Groups to Locations: A CEM admin can map each on-site responder group to a specific location to promote accurate assignment during critical events.

{#configure-critical-event-management-groups__ul_ddk_ch1_fdc}

After you configure group-to-location mapping, the responder groups are automatically populated based on the critical event's location.

## Procedure

1. Navigate to AllSystem SecurityUser and groupsGroups.
2. Create a new group by selecting New.
3. In the form, fill in the fields.  
   {#configure-critical-event-management-groups__table_fvy_hxp_4dc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the group being created. |
   | Manager | Individual responsible for overseeing the group. |
   | Group email | Email address associated with the group. |
   | Parent | Parent group if applicable. |
   | Description | Additional information about the purpose and scope of this group. |
   [Table 1. Groups form]

   {#configure-critical-event-management-groups__table_fvy_hxp_4dc}
4. Select Submit.
5. Open the new group and add members and roles for the members.  
   Note:  
   Assign the following roles to agent groups to enable them to create Health and Safety incidents through Critical Event Management:
   * sn_ohs_im.incident_reader
   * sn_ohs_im.incident_writer
   * sn_ohs_im.incident_create
   {#configure-critical-event-management-groups__ul_yx1_kz1_fdc}
* **[Add members to the group](https://servicenow-prod.fluidtopics.net/8k49aLuDDHMz8Ikqf9yRzQ)**   
  Add members to the group mapped to a location.
* **[Add roles to a member](https://servicenow-prod.fluidtopics.net/8G0_GPFtIwDjk07GWYY7ig)**   
  Add roles to a member of the group mapped to a location.
* **[Add roles to the group](https://servicenow-prod.fluidtopics.net/mhqKr~FSE2RlSdMjMDIG4Q)**   
  Add roles to groups that are mapped to a location.
* **[Map on-site responder group with location](https://servicenow-prod.fluidtopics.net/CMfqPhhncXNPt9ENCXJx6Q)**   
  Map the on-site responder groups with the location, enabling these groups to be automatically populated when the location is selected in a new critical event.

*[\>]: and then