--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Components installed with Content Analytics # Components installed with Content Analytics {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Several types of components install with the activation of the Content Analytics \[sn_cda\] plugin, including tables, user roles, and scheduled jobs. Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). Demo data is available for this feature. Note: The Content Analytics \[sn_cda\] plugin activates the sn_cda.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only Content Analytics admin user by requiring a minimum number (default is two) of active users with this role. ## Roles installed {#ecpro-installed-content-analytics__section_wly_yyh_wdb} {#ecpro-installed-content-analytics__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Analytics admin \[sn_cda.analytics_admin\] | Creates tracking profiles, assigns the sn_cda.analytics_admin and sn_cda.analytics_reader roles, and can view the dashboards. | None | | Analytics reader \[sn_cda.analytics_reader\] | Can view tracking profiles and dashboards. | None | [Table 1. Roles installed] {#ecpro-installed-content-analytics__table_u1t_gb1_wdb} ## Scheduled jobs installed {#ecpro-installed-content-analytics__section_glq_czh_wdb} {#ecpro-installed-content-analytics__table_dx3_gb1_wdb__entry__2}{#ecpro-installed-content-analytics__p_ncd_nfg_h1c}{#ecpro-installed-content-analytics__p_ocd_nfg_h1c} | Scheduled job | Description | |-|-| | Content Experiences: Calculate Campaign Engagements | Calculates the engagement score for every published campaign with tracking turned on. By default, runs every five minutes. | | Content Experiences: Process SNC analytics | Converts analytics from the Tracked Event \[sn_cda_tracked_evt_agg\] table into the Analytics Statistic \[sn_ca_analytics_stat\] table. This fills in campaign, action, and content references. By default, runs daily. | [Table 2. Scheduled jobs installed] {#ecpro-installed-content-analytics__table_dx3_gb1_wdb} Note: You can trigger or run a tracking profile scheduled job from the Tracking Profile list. You may have to add the Trigger field by using the Update Personalized List feature. See [Personal lists](https://www.servicenow.com/docs/access?context=c_PersonalLists&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). ## Tables installed {#ecpro-installed-content-analytics__section_s1x_dzh_wdb} {#ecpro-installed-content-analytics__table_fbz_45z_vdb__entry__2}{#ecpro-installed-content-analytics__p_qcd_nfg_h1c} | Table | Description | |-|-| | Analytics Import \[sn_cda_import\] | Stores information regarding profile imports. | | Analytics Log \[sn_cda_analytics_log\] | Stores logs created when profile validation or import fails. | | Analytics Visit Statistic \[sn_cda_analytics_visit_stat\] | An accumulation of visit statistics on a per day and per profile basis. For example, the number of visitors and page views per session. | | Browser \[sn_cda_visit_browser\] | Stores unique list of browsers. | | Browser Statistic \[sn_cda_browser_stat\] | Stores analytics related to visits based on browsers and devices. | | Device Statistic \[sn_cda_device_stat\] | Stores analytics related to device types (for example, desktop, mobile). | | Event Statistic \[sn_cda_event_stat\] | Stores browser event analytics (for example, video plays, button clicks) from all profiles. | | External Tracking Profile \[sn_cda_external_tracking_profile\] | Generic table that holds external tracking profiles. | | Page Statistic \[sn_cda_page_stat\] | Stores page view analytics from all profiles. | | Profile Trigger \[sn_cda_profile_trigger\] | Stores schedule jobs, one per profile, which imports data for the tracking profile. | | Restricted Country \[sn_cda_m2m_prof_country\] | Defines what countries you do not want to track. Do not track users that reside in the defined country. | | ServiceNow Tracking Profile \[sn_cda_snc_tracking_profile\] | Stores profiles when tracking with ServiceNow. Extends Tracking Profile \[sn_cda_tracking_profile\] | | Tracked Event \[sn_cda_tracked_evt_agg\] | Stores raw tracked events for ServiceNow profiles. When imported, transforms to the sn_cda_event_stat table. | | Tracked Field Value \[sn_cda_tracked_fld_value\] | Helper table to use during tracking for storing references to unique field/value combinations. Enables analytics breakdowns. | | Tracked Page \[sn_cda_tracked_page_agg\] | Stores raw page view events for ServiceNow profiles. When imported, transforms to the sn_cda_page_stat table. | | Tracking Profile \[sn_cda_tracking_profile\] | Generic table that holds analytics profiles. | | Tracked Visit \[sn_cda_tracked_visit_agg\] | Stores raw visit events for ServiceNow profiles. When imported, transforms to the sn_cda_visit_analytics_stat table. | | Visit Referral \[sn_cda_visit_referral\] | Stores analytics related to page referrals. | [Table 3. Tables installed] {#ecpro-installed-content-analytics__table_fbz_45z_vdb} {#ecpro-installed-content-analytics__table_tyd_1nv_5fb__entry__2} | Table | Description | |-|-| | Analytics Statistic \[sn_ca_analytics_stat\] | Stores aggregate analytics for a campaign, including interactions with campaign, action, and content. | | Archived Campaign Statistic \[sn_ca_campaign_arch\] | Stores archived campaign statistics. | | Tracked Action \[sn_ca_tracked_action\] | What unique actions you want to track with a campaign. | | Campaign Tracked Action \[sn_ca_m2m_campaign_action\] | Track the many-to-many relationships between actions and a campaign. Track only actions that are part of a campaign. | | Convertive Action \[sn_ca_m2m_action_content_type\] | Many-to-many relationship between actions and content types. Defines what types of actions contribute to the engagement score of a campaign. For example, a banner impression action should not change the engagement score, but a banner click-through should. | [Table 4. Tables installed with Content Experiences and Content Analytics] {#ecpro-installed-content-analytics__table_tyd_1nv_5fb} ## Widgets installed {#ecpro-installed-content-analytics__section_dkc_trt_zyb} {#ecpro-installed-content-analytics__table_ekc_trt_zyb__entry__3} | Widget | ID | Description | |-|-|-| | Content Analytics Site Tracker | cda-site-analytics | Helps analyze user behavior, usage metrics, and more from the user experience dashboard. | [Table 5. Widgets installed] {#ecpro-installed-content-analytics__table_ekc_trt_zyb} **Related concepts** * [Browser Extension for Employee Center forms](https://servicenow-prod.fluidtopics.net/GmsGD2vhZ5bUPVqaeX2Mnw "The Browser Extension for Employee Center forms provide information about various configurations required to set up the extension.") * [Campaign overview and Campaign analytics dashboards](https://servicenow-prod.fluidtopics.net/O9ej89RRsI0ACLLHI9t~Ug "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.") * [Content Analytics dashboards](https://servicenow-prod.fluidtopics.net/VSgxkwUO6w1NQAYZieYCGQ "Content Analytics display data visualizations for portal data collected in the default tracking profile.") * [Content engagement dashboard](https://servicenow-prod.fluidtopics.net/E~hwAQ6bHM5JdXFFAPaClw "Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard.") * [Content Library Overview dashboard](https://servicenow-prod.fluidtopics.net/ijBzq7tdo9hndy08bG1_rw "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.") * [Employee Center widgets](https://servicenow-prod.fluidtopics.net/MFqiOmIOq20mp9lyfrodtQ "You can use base system widgets as-is in your Employee Center or clone them to suit your own business needs.") * [Employee Profile form](https://servicenow-prod.fluidtopics.net/AygvvWu5Wz20DxSyaGrF_A "An option in the Employee Profile configuration that provides a list of employee profile fields.") * [Enhanced Requests Experience forms](https://servicenow-prod.fluidtopics.net/kmNssP18jy8aW93BlKbPKg "The forms provide information to set up the Enhanced Requests Experience.") * [Feedback Analytics dashboard](https://servicenow-prod.fluidtopics.net/Ks9JliGxNLHlVic8ldiTgw "Track all your feedback responses with the Feedback Analytics for portals, email, Virtual Agent, kiosks, and Now Mobile.") **Related reference** * [Activity Configuration form](https://servicenow-prod.fluidtopics.net/5fsTNl0pw7C171C5eqzKhQ "Use the Activity Configuration form to do a basic configuration or an advanced configuration for an activity.") * [Activity Configuration Detail form](https://servicenow-prod.fluidtopics.net/3n1j0sEhLP4EHYk8lSFUkA "Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.") * [Approvals experience reference](https://servicenow-prod.fluidtopics.net/47N4qnhsbfbwtRfqoBG0FQ "Use the following reference information for better approval experience.") * [Block content form](https://servicenow-prod.fluidtopics.net/3Fzkh_VXqt3HU4xLSurs3g "Block content form") * [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/aozV3O7BC6wVWx2OXEZQ9Q "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") * [Components installed with Content engagement](https://servicenow-prod.fluidtopics.net/iADA1KlNnfGt6VTsXLe26w "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Experiences](https://servicenow-prod.fluidtopics.net/1B_PxeQlBU5ck6ORrd8I2g "Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Publishing](https://servicenow-prod.fluidtopics.net/DEjgzPauWrUUET_nTI0dNw "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Governance](https://servicenow-prod.fluidtopics.net/8~2d8dMu5cjP~l6hlQo~Ew "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.") * [Connected Content form](https://servicenow-prod.fluidtopics.net/P8blJU7FJval3LrhNYfllg "Use the connected content form to associate content to the topics in your taxonomy.") * [Default Employee Profile Header Configuration record](https://servicenow-prod.fluidtopics.net/tA3Fur8VxtSR9L9w2wTWQA "The default Employee Profile header configuration record contains the following field values.") * [Employee Profile Header Configuration form](https://servicenow-prod.fluidtopics.net/iJC~6AwR2GD6uLEGAQ85cg "Use the Employee Profile Header Configuration form to create a header for a profile.") * [Employee Profile portal configuration form](https://servicenow-prod.fluidtopics.net/D1J5UZJZpgMy__at2_Jnfg "Use the Employee Profile Portal Configuration form to configure the profile for a service portal.") * [Employee Profile upgrade scenarios](https://servicenow-prod.fluidtopics.net/hn3UmnIfOMJy8gqJooSllA "After upgrading Employee Profile to version 11.0.3, the profile pages on all portals are updated based on the following scenarios.") * [External Link form](https://servicenow-prod.fluidtopics.net/K4qxMHoAOYK5gfnmoB7G~Q "Use the External Link form to create an external link.") * [Featured Content form](https://servicenow-prod.fluidtopics.net/4zt5vJVQiU3oeFUDejB58g "Use the featured content form to mark the associated connected content as featured content for a topic.") * [Feedback configuration form](https://servicenow-prod.fluidtopics.net/H1sGZmDHiAPm~jxbZ3FCYA "Description of the feedback configuration form fields to target a portal for feedback responses.") * [Feedback definition form](https://servicenow-prod.fluidtopics.net/lydAvASPxWwWYsLs5QDf2w "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.") * [Footer form](https://servicenow-prod.fluidtopics.net/S4XcRQh_ibu6dg9IrxVVSA "Use the Footer form to create a new footer that you want to appear in the Employee Center or Employee Center Pro.") * [Footer Menus form](https://servicenow-prod.fluidtopics.net/mGcIsY588jTqz5ehRvKKQA "Use the Footer Menus form to create a new footer menu that you want to appear on your Employee Center or Employee Center Pro.") * [Guided Self-Service reference](https://servicenow-prod.fluidtopics.net/29qsLCYGYtzThSFrLu~2EA "Use the following reference information for the Guided Self-Service functionality.") * [Link content form](https://servicenow-prod.fluidtopics.net/U2JznbM3BytuTvP_dJwJlQ "Link content form.") * [Menu Item form](https://servicenow-prod.fluidtopics.net/pi6a1GW~Lu8LnVzdFtKCBA "Use the Menu Items form to configure the items for the More menu on the Employee Center header.") * [Configuring translation for Content Publishing after upgrade](https://servicenow-prod.fluidtopics.net/_lI8GtGpBQhN5HHNs2l8_A "Content Publishing supports multi-lingual content creation by enabling content managers to easily change the interface language and request content translation through the Localization Framework.") * [Notification content form](https://servicenow-prod.fluidtopics.net/b_2YMaok3ObesgmVcFdZpg "Notification content form") * [Employee Profile Overview section form](https://servicenow-prod.fluidtopics.net/_buwBaYmtWnWIuNdPcCLvA "The overview section form enables you to configure a section on the Employee Profile UI.") * [Properties installed with Content Experiences](https://servicenow-prod.fluidtopics.net/Umr6J1Qaf_oiH~gWW19xUw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.") * [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/RcojombP_VnDCthGEYTGTw "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.") * [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/qFfoQfp416ZlOfnXWG6CcQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.") * [Quick Link form](https://servicenow-prod.fluidtopics.net/FDY3LlbMi6QJS0GBGGiOwA "Use the Quick Link form to create a new quick link and specify the content type for the quick link.") * [Standard banner and icon sizes](https://servicenow-prod.fluidtopics.net/jSnpBhb1OR5_eUAds~nu1g "Use the following sizes for the banner and icons for optimal portal performance.") * [Tab widget mapping form](https://servicenow-prod.fluidtopics.net/2viB8xN6g_d6dyBPdP2krQ "You can use the tab widget mapping form to display widgets on a tab and control their visibility.") * [Taxonomy form](https://servicenow-prod.fluidtopics.net/OTFeOzA7SJqTVr9eOIdfEA "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") * [To-do content form](https://servicenow-prod.fluidtopics.net/nth9lsuQ8SxTu8hPsdt2rg "Use the To-do content form to add to-dos to your portal page.") * [Topic form](https://servicenow-prod.fluidtopics.net/_RI2LGZUM8HHxlHoPxBmpg "Use the topic form to create topics for the new or cloned taxonomy.") * [User Criteria form](https://servicenow-prod.fluidtopics.net/bk0p7MvyEDWrwmuMR7Hlnw "Add a user criteria record to decide which users, roles, and groups can access a quick link.") * [User Criteria output](https://servicenow-prod.fluidtopics.net/yAaXdgV_Ld7jLZKU1oPSqg "User Criteria output based on Available For and Not Available For values.")