---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# E-signature in HR Service Delivery Agent Workspace

# E-signature in HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When working on an HR case
or HR task,
you can use e-signature to sign documents that require signatures.  
When an employee creates a case requesting an employment verification letter, you can:

* Preview the document.
* Use e-signature to sign it.
* Generate the document.
{#agent-ws-hr-pdf-sign__ul_axk_z3x_sjb}

Previewing a document ensures you sign the correct document. This step is useful if you have
multiple employment verification letters.

E-signature provides multiple methods to sign. You can choose to type your name or use your
mouse to draw your signature. For more information, see [Sign and generate a document in HR Service Delivery Agent Workspace](https://servicenow-prod.fluidtopics.net/tlnpC9atk8IOO6e8_FdikQ#hr-agent-ws-sign-pdf "Depending on the case or situation, you can electronically sign a document.").

You can optionally require a user to check an acknowledgment box before the signature is
accepted.  
Generating the document combines the document template with your signature and creates an attachment to the case. If you use Employee Document Management, you can move the attachment to your document repository for storage.  
Note:  
For more information, see [Configure an e-signature
template](https://www.servicenow.com/docs/access?context=configure-e-signature-configuration&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).

## Sign and generate a document in HR Service Delivery
Agent Workspace {#ariaid-title2}

Depending on the case or situation, you can electronically sign a
document.

### Before you begin

Role required: sn_hr_core.case_writer

### Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Locate and open an HR case.  
   Ensure that the state of the case is Work in Progress.
3. Select the Sign Document button.  
4. Preview the document.  
   Ensure it is the correct document for the case.
5. You have two choices on how to sign the document.
   1. Select Type signature to type your signature.
   2. Or, select Draw signature to draw your signature using your mouse.
6. Select Generate to attach your signature to the document.  
7. Select the ![Attachment icon]() Attachments icon.  

   The document moves to Attachments in the contextual side panel. If your
   company uses Employee Document Management (EDM), you can move the document to the EDM repository. For more
   information on EDM, see [Create or upload employee documents using HR Service Delivery Agent Workspace](https://servicenow-prod.fluidtopics.net/UNDDfqIpm12MCQs31W9s2A#create-employee-document-hrworkspace "Create or upload employee documents to an HR case using the HR Service Delivery Agent Workspace.").

*[\>]: and then