---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Suppress outbound notification for services leveraging Universal Request

# Suppress outbound notification for services leveraging Universal Request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure outbound email notifications to define the emails a requester must
receive when a universal request is created. For example, if your service (department)
ticket is associated with a universal request, you can customize the notifications to send
only the emails that are relevant to the requester.

## Before you begin

Role required: admin  
Note:  
Service emails, such as, service ticket creation, notes or state changes, can be suppressed from being distributed.

## Procedure

1. Navigate to AllSystem NotificationNotifications.
2. Open your service specific notification that you want to customize.
3. In the When to send tab, under the condition builder, add a new condition step as shown.  
4. Click Update.

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