---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View employee summary reports

# View employee summary reports {#ariaid-title1}

* Release version: Xanadu
* 
* Updated April 2, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the Employee Summary Virtual Agent topic in Employee Center to access employee contribution summaries, view consolidated profiles, and track employee progress.

## Before you begin

You must have one of the following plugins to view this topic:

* Manager Hub (sn_mh)
* Leader Hub (sn_egd_lh)
{#employee-summary-lh__ul_ztq_xgs_bfc}

Role required: sn_egd_lh.leader or sn_mh.manager_hub_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Select the Open chat window icon (![Open chat window]()).
3. Enter <kbd class="ph userinput">Employee Summary</kbd>.
4. Select the employee that you want to view the summary for.  
   Note:  
   You can view summaries only for your direct and indirect reports.
5. Select a start and end date from the calendar.  
   Note:  
   The duration between the start and end dates must not exceed one year.
6. Select Make changes if you want to make changes, otherwise select Looks good.

## Result

The Employee summary report is available to review. You can enter follow-up questions, or close the chat.

**Related concepts**   

* [Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/rp4zibQnV5JAe_jjwg70Hw "Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.")  
**Related tasks**   

* [Summarize a chat conversation by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/UF1yhwhJOtekqA6uZ1C3aw "Summarize a Virtual Agent chat history in the Now Assist for HR Service Delivery (HRSD) application. You can also summarize an interaction when the chat ends. The summary includes all points of the handoff, including the Virtual Agent conversation.")
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* [Generate a knowledge article from HR Agent Workspace with Now Assist](https://servicenow-prod.fluidtopics.net/JYs1T8MQizuB53XaNLlJZw "Create drafts of knowledge articles that are based on the case descriptions with Now Assist for HR Service Delivery (HRSD). Creating Knowledge content with generative AI enables you to write efficiently as you address user concerns.")
* [Generate a knowledge article from multiple cases](https://servicenow-prod.fluidtopics.net/1CL05NIaFP25Y58~vz88Jw "Create drafts of knowledge articles from multiple cases with the Now Assist for HR Service Delivery (HRSD) application. Use generative AI to gather and create the content from multiple cases so that you can reduce the amount of time that you would have spent manually to get the same information.")
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* [Summarize a case by using Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uknOIHRBK4L28FFFWmKuZg "Quickly understand the case context and respond to a requester’s inquiries by using the Case summarization skill in the Now Assist for HR Service Delivery (HRSD) application.")
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* [Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/uNDCn9gEyjOtQyq3eS_stQ "Automatically update the case resolution notes in the Now Assist for HR Service Delivery (HRSD) application. You can improve the quality of the resolution notes by providing a summary of the steps that were taken to resolve the case.")
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*[\>]: and then


