---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Define communication plans, tasks, and recipients

# Define communication plans, tasks, and recipients {#ariaid-title1}

* Release version: Xanadu
* 
* Updated December 3, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define the communication plan, tasks, and recipients that help the agent create a communication task to send out mass notifications.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllHealth and SafetyCritical Event ManagementCommunication Plan Definition.
2. Add a communication plan by selecting New or edit an existing communication plan.
3. On the form, fill in the fields.  
   For more information, see [Communication plan form](https://servicenow-prod.fluidtopics.net/4yFjWPlipLOBCT0cJaGwCA "Field description to add a new communication plan.").
4. Select Submit.  
   Note:  
   * You can add tasks and recipient list to the communication plan based on your organizational needs.
   * To learn more about a communication plan and its process, see [Task Communications Management process](https://www.servicenow.com/docs/access?context=task-communications-management&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).
   {#define-communication-plan__ul_ehf_gys_4dc}

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