---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Response templates on an HR case

# Use Response templates on an HR case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use response templates as reusable messages that you can copy and paste into the
comments or work notes for an HR case.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Click the Lists icon (![Lists icon]()) and select an HR case.
3. From the contextual sidebar, click the Response Templates icon (![Response template icon]()).  
4. Select the Copy to clipboard button to copy all text and paste into the Comments or Work notes area.  
   Note:  
   Use the space next to the Search for Record icon (![Search for record icon]()) to search for a specific response template.
5. Click Post Comments.

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