---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

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workflow :

    - Employee


---

# Return to Workplace Knowledge Management

# Return to Workplace Knowledge Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Knowledge Management provides information to your employees during the return
to workplace process.

Providing links to knowledge base (KB) articles enables your employees to be self-sufficient,
answer common questions, and helps with the efficiency of the process.

The following knowledge articles are provided with Enterprise Employee Experience Pack. You
can edit these articles, or substitute your own articles.  
* Return to Workplace Company Updates (KB0088880): Found in the Return to Workplace - Get Ready to Return Banner content, under the Announce and Plan Return campaign bundle.
* Manager Guide to Return to Work (KB0088881): Sample KB article not used in campaigns or lifecycle events.
* Social distancing and safety tips for common workspaces FAQ (KB0088883): Found in the Return to Workplace - Welcome Back Notification campaign content, under the Welcome back to the workplace campaign bundle.
* Workplace Health and Safety Policy FAQ (KB0088882)
  * Found in the Review workplace health \& safety guidelines activity, under the Get ready to return activity set, under the Employee Return to Workplace lifecycle event.
  * Also found in the Return to Workplace Welcome Back campaign content, under the Welcome back to the workplace campaign bundle.
  {#return-workplace-knowledge__ul_snp_b2f_jmb}
{#return-workplace-knowledge__ul_b5z_hy2_jmb}

For more information on using HR Knowledge Management, see [HR Knowledge Management](https://servicenow-prod.fluidtopics.net/0pAej4t2okb8XK0s7_1h~w "HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.").
* **[Accessing the Return to Workplace knowledge articles](https://servicenow-prod.fluidtopics.net/KvqGcnIUO9w8IlRfvdvmFQ)**   
  Create or modify knowledge articles to share information across your organization.