---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create service specific UI actions

# Create service specific UI actions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a UI action or modify an existing one to enable your service to create
department tickets under a universal request.

## Before you begin

Role required: admin

Administrators and users with the ui_action_admin role can
define UI actions.

## About this task

For example, consider a scenario when a Tier 1 agent of a service department receives a universal request, and is not able to resolve it. The agent escalates the request to another department or to an agent within the same department. In this case, the Tier 1 agent uses the Create case or similarly labeled action to create a new case within the service (department). This case can then be routed to the appropriate assignment group for resolution.

To perform
this action, you must create a UI action for your service.

## Procedure

1. Navigate to AllSystem DefinitionUI Actions.  
   A list of all UI actions specific to Universal Request table appears.
2. Click New or open an existing record.  
   Note:  
   For a new UI action, ensure that you always select the Universal Request table.
3. On the form, fill in the fields to define the UI action.  
   For more information, see [Create a UI
   action](https://www.servicenow.com/docs/access?context=t_EditingAUIAction&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

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