---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage

# Managing ServiceNow for Microsoft Teams and Microsoft 365 {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize and manage different ServiceNow® for Microsoft Teams or Microsoft 365 integrations both for Employee Experience and Agent Experience, as required.
Important:  
* From [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.6.7?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
* From [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2/3.3.6?referer=/store/product/9389b69edbb8e810d27e581adc9619ca) (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

{#manage-sn-teams__ul_onl_tyv_dzb}

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see [Integrating ServiceNow with Microsoft 365 applications for Employee Experience](https://servicenow-prod.fluidtopics.net/Bloe49gABnp4Ku3L1kZadQ "Set up your ServiceNow Employee Center instance to integrate Microsoft 365 applications.").
* **[Manage Microsoft Teams integration for Employee Experience](https://servicenow-prod.fluidtopics.net/ybFitfU5H_B79s9UYXxKFg)**   
  It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.