---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# RCA approvals for Now Assist for HR Service Delivery (HRSD)

# RCA approvals for Now Assist for HR Service Delivery (HRSD) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you install Now Assist for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

## Before you begin

* Role required: admin
* The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

  To automate
  the RCA approvals for any record, you can run the Now Assist for HRSD Bulk RCA approval script where the source scope is Now Assist for HR Service Delivery (HRSD). Download the Now Assist for HRSD Bulk RCA approval file from the Supporting Links and Docs section in Now Assist for HR Service Delivery (HRSD) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved. After you download the script file, perform the following steps:
{#run-rca-now-assist-hrsd__ul_ecb_35s_f5b}

## Procedure

1. Navigate to AllSystem DefinitionFix Scripts.
2. Right-click the header and choose Import XML.
3. Click Choose file and select the XML file that you downloaded.
4. Search and find the Now Assist for HRSD Bulk RCA approval script record.
5. Click Run Script to allow all the requested RCAs.
{#run-rca-now-assist-hrsd__steps_xpb_zmq_d1c}
**Related concepts**   

* [Skill inputs and triggers for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/iTuA_hsW~DlksY76UiLQ9g "Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.")  
**Related tasks**   

* [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/fWhI0uk4IlpnqXMh4PuCFg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.")
* [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/uXo1FLSkMFh8H~8qcXAveg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.")
* [Configure the Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/JcKxngoIqE1RIPcrkgvhQg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the Now Assist for HRSD Virtual Agent topics in Employee Center.")
* [Configure HCM AI agents from the HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/rvyTCoE2h9zQpzcNYkSLrQ "Enable your employees to place requests to the Human Capital Management (HCM) system using the Now Assist for HR Service Delivery (HRSD) agent collection.")
* [Configure sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/MWyZ6zTKckgY6s616O9Dcg "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")

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