---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a normal mode connection for Microsoft Exchange On-Premises

# Create a normal mode connection for Microsoft Exchange On-Premises {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a normal mode connection between the Microsoft Exchange On-Premises and ServiceNow.
1. [Connect Microsoft Exchange On-Premises MID server with ServiceNow](https://servicenow-prod.fluidtopics.net/peXb_PsYpEMX5Rn8dqx~vA)  
   Configure connection between the MID server of Microsoft Exchange On-Premises and ServiceNow® to synchronize reservations.
2. [Create a Connection and credential alias for Microsoft Exchange On-Premises](https://servicenow-prod.fluidtopics.net/gE9zBopJQxId7aOkejbV_Q)  
   Establish a connection and credential alias for Microsoft Exchange On-Premises so that you can synchronize reservations. Ensure that the values for the connection and credentials alias are set as specified.
3. [Configure Microsoft Exchange On-Premises as calendar provider](https://servicenow-prod.fluidtopics.net/Ksp0~JfaplWkSN0czAlIAQ)  
   Set Microsoft Exchange On-Premises as calendar provider to sync reservations. Specify the calendar processor, the sync-related settings, and strict mode preference.

**Related concepts**   

* [Create a strict mode connection for Microsoft Exchange On-Premises](https://servicenow-prod.fluidtopics.net/7K~slNmKey84gYwmEM2UZA "Configure a strict mode connection between the Microsoft Exchange On-Premises and ServiceNow. Specify your strict mode setting and email address.")  
**Related tasks**   

* [Create single or multiple providers with Microsoft Exchange On-Premises](https://servicenow-prod.fluidtopics.net/vttl31R2qwH6E7QL1ROZ1w "Configure single or multiple providers to the Microsoft Exchange On-Premises calendar provider.")