---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Matter Management

# Legal Matter Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones.
* With its embedded record-level security, maintain the confidential and sensitive information of each record. Define a standardized process and workflow for various matter types using matter templates.
* With the outside counsel engagement workflow, resolve legal matters using the expertise and services of an outside counsel.
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|-|-|-|
| [Explore ![Explore icon.]() Learn about how employees, paralegal staff, and lawyers use Legal Matter Management.](K5qAjGB2lcU8mw0RufJ6sw "Legal Matter Management enables you to manage legal matters and cross-functional tasking to effectively complete legal work. You can store relevant documents and track important milestones of these legal matters from a single place.") | [Set up ![Setup icon.]() Set up legal matter templates and complete other configurations.](lU6mcqml4rFbNgXMRN335g "Configure the foundation data for legal matters through Legal Matter Management to provide legal services to employees.") | [Assign ![Request icon.]() Assign legal matters to matter owners.](tpycdrefI7MLeDFgmTAnIQ "Assign a legal matter to yourself or to someone in the assignment group to start working on the matter.") |
| [Manage ![Manage icon.]() Manage contract requests.](x7_jdGSV1u9XGTELlvilpg "As a matter owner, work on a legal matter assigned to you to resolve issues or answer queries.") | [Analytics and Reporting ![Analytics and Reporting icon.]() Coordinate work and improve processes with preconfigured dashboards.](E0ZKhmr5Fya0z_nYbKTyWw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") | [Reference ![Reference icon.]() Get details about components such as roles, tables, plugins, and store applications that are installed.](d1vrANA8TOqnT1wnTXM2UQ "Reference topics provide additional information about the lists and forms that you use in Legal Matter Management.") |
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## Request apps on the Store {#legal-matter-management-landing-page__id_r2y_423_3tb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#legal-matter-management-landing-page__inline-send-to-store}

## Troubleshoot and get help {#legal-matter-management-landing-page__section_epq_skg_1nb}

* [Ask or answer questions in the Legal Service Delivery community forum](https://community.servicenow.com/community)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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