--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Skill inputs and triggers for Now Assist for HR Service Delivery (HRSD) # Skill inputs and triggers for Now Assist for HR Service Delivery (HRSD) {#ariaid-title1} * Release version: Xanadu * * Updated November 4, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used. ## Skill Inputs Overview {#now-assist-hrsd-skill-inputs__section_r2z_dtt_mbc} Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary. A trigger initiates an action, such as when the system generates a chat summary. ## Chat summarization skill {#now-assist-hrsd-skill-inputs__section_lrc_tr4_hzb} For the chat summarization skill, select the triggers that determine when a chat summary is generated and how a chat summary is displayed. The following table lists the triggers that you can configure for the chat summarization skill of the Chat Assist feature.{#now-assist-hrsd-skill-inputs__table_chat_summary_triggers__entry__2} | Trigger | Description | |-|-| | Virtual Agent to Live Agent handoff | Chat summary that is generated when the chat handoff is done from Virtual Agent to a live agent. | | Quick action | Chat summary that is generated when the live agent performs the `/summarize` quick action. | | Short description | Short description field that is updated for the interaction when the live agent ends the chat. | | Chat wrap-up | Chat summary that is generated when the live agent ends the chat. The Chat Summary field is updated for the interaction. | | Bulleted list | Chat summary as an unordered list. | | Task creation | Short description and Description fields that are auto-populated when a task is created. | [Table 1. Triggers for the chat summarization skill] {#now-assist-hrsd-skill-inputs__table_chat_summary_triggers} ## Case summarization skill {#now-assist-hrsd-skill-inputs__section_ijv_tr4_hzb} The case summarization skill includes the inputs that identify the table and fields that are used when a case summary is generated. Note: These fields are read-only. The following table lists the inputs for the case summarization skill.{#now-assist-hrsd-skill-inputs__table_case_summary_inputs__entry__2} | Input | Description | |-|-| | Input table | HR Case \[sn_hr_core_case\] | | Input fields | * Description * Priority * Short description * State * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_wht_y54_hzb} | [Table 2. Inputs for the case summarization skill] {#now-assist-hrsd-skill-inputs__table_case_summary_inputs} Note: Case summarization is not available for Cancelled or Suspended cases. ## Resolution notes generation skill {#now-assist-hrsd-skill-inputs__section_z2l_vr4_hzb} The resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for a case. Note: These fields are read-only. The following table lists the inputs for the resolution notes generation skill.{#now-assist-hrsd-skill-inputs__table_resolution_notes_inputs__entry__2} | Input | Description | |-|-| | Input table | HR Case \[sn_hr_core_case\] | | Input fields | * Short description * Description * State * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_cmh_3v4_hzb} | [Table 3. Inputs for the resolution notes generation skill] {#now-assist-hrsd-skill-inputs__table_resolution_notes_inputs} ## Email reply recommendation {#now-assist-hrsd-skill-inputs__section_i3j_hcl_fdc} For the email reply recommendation skill, select the triggers that determine when an email reply recommendation is generated. The following table lists the triggers that determine when an email reply recommendation is generated.{#now-assist-hrsd-skill-inputs__table_j3j_hcl_fdc__entry__2} | Input | Description | |-|-| | User triggered | Email reply recommendation that is generated when the agent manually triggers the skill. | [Table 4. Triggers for the chat reply recommendation skill] {#now-assist-hrsd-skill-inputs__table_j3j_hcl_fdc} ## Knowledge article generation skill {#now-assist-hrsd-skill-inputs__section_r3v_ywp_hbc} The knowledge article generation skill includes the inputs that identify the table and fields that are used when a knowledge article is generated for a case. Note: These fields are read-only. The following table lists the inputs for the knowledge article generation skill.{#now-assist-hrsd-skill-inputs__table_s3v_ywp_hbc__entry__2} | Input | Description | |-|-| | Input table | HR Case \[sn_hr_core_case\] | | Input fields | * Short description * Description * Close notes (for HR cases) * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_t3v_ywp_hbc} | [Table 5. Inputs for the knowledge article generation skill] {#now-assist-hrsd-skill-inputs__table_s3v_ywp_hbc} **Related tasks** * [RCA approvals for Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/buR9vwUOhddJFH_kaAz8wg "After you install Now Assist for HR Service Delivery (HRSD), you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Restrict Now Assist capabilities for employee relations cases](https://servicenow-prod.fluidtopics.net/fWhI0uk4IlpnqXMh4PuCFg "Restrict the Now Assist capabilities for your employee relations cases and define the availability.") * [Configure Gen AI Virtual Agent for HRSD](https://servicenow-prod.fluidtopics.net/uXo1FLSkMFh8H~8qcXAveg "Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce operating costs.") * [Configure the Now Assist for HRSD Virtual Agent topics](https://servicenow-prod.fluidtopics.net/JcKxngoIqE1RIPcrkgvhQg "Complete the configuration steps to enable your employees place requests to the Human Capital Management (HCM) system using the Now Assist for HRSD Virtual Agent topics in Employee Center.") * [Configure HCM AI agents from the HR Service Delivery AI Agent Collection](https://servicenow-prod.fluidtopics.net/rvyTCoE2h9zQpzcNYkSLrQ "Enable your employees to place requests to the Human Capital Management (HCM) system using the Now Assist for HR Service Delivery (HRSD) agent collection.") * [Configure sensitivity detection in Now Assist for HR Service Delivery (HRSD)](https://servicenow-prod.fluidtopics.net/MWyZ6zTKckgY6s616O9Dcg "Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.")