---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate a system property to close a long-running legal request

# Activate a system property to close a long-running legal request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an admin, activate the <kbd class="ph userinput">sn_lg_ops.allow_request_closure_with_open_matters</kbd> system property to close legal requests even when they're linked to long-running requests.

## Before you begin

Role required: sn_lg_ops.legal_admin

## About this task

<kbd class="ph userinput">sn_lg_ops.allow_request_closure_with_open_matters</kbd> is a configurable system property that is used to configure a legal request to close even though it is linked to long-running requests. The property has
no dependency on any other feature. By default, the property is set to False and legal requests can't be closed when they are open. To close legal requests even if the primary legal request is open,
activate the property by changing it to True.

## Procedure

1. In the filter navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. In the Name column, search for the <kbd class="ph userinput">sn_lg_ops.allow_request_closure_with_open_matters</kbd> property.
3. Select the property.
4. If you aren't able to edit the property in the current application scope, select the word here in the message at the top of the page.
5. Update the Value field to <kbd class="ph userinput">true</kbd>.
6. Select Update.
{#activate-sys-prop-close-long-run-leg-req__steps_ixg_5kl_4xb}

## Result

The <kbd class="ph userinput">sn_lg_ops.allow_request_closure_with_open_matters</kbd> system property is activated and the related legal requests can be closed even if the primary legal request is open.