Configuring Skills Foundation
Summarize
Summary of Configuring Skills Foundation
Skills Foundation enables ServiceNow customers to manage skills and job architecture data within their organization. As an administrator, you add skills and import job architecture data into your instance to support employee growth and talent development. Proper setup ensures efficient skill management, role mapping, and proficiency assignment aligned with organizational roles and career progression.
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Prerequisites and Dependencies
- Plugin dependencies: Skills Management, Data Services Base Client, Skills Library Data for Skills Management.
- Application dependencies: Employee Profile version 8.0.2.
- Additional requirements: Proactive Prompts plugin version 2.0.0 for multi-channel prompts and existing employee profiles.
Setup Process
To configure Skills Foundation, follow these key steps:
- Install the Skills Foundation plugin and related plugins including Skills Library Data and Proactive Prompts.
- Download industry skills data and load any custom skills required.
- Upload job architecture data to define organizational roles and job levels.
- Create job level progressions to map employee career growth pathways (optional but recommended for skill-based career suggestions).
- Configure automatic proficiency setting for skills across role levels based on skill type and role group.
- Create role groups and role levels reflecting your organizational structure.
- Map industry titles to role levels to align external and internal job classifications.
- Assign role levels to employees either manually or via Proactive Prompts.
- Assign users to roles to enable permission-based access to Skills Foundation functions.
- Enable the Skills widget in the Employee Portal by setting the system property snskillsint.enableskills to True, allowing employees to view and edit their skills.
Guided Setup
For an efficient and confident installation, use the Guided Setup feature accessible through the Skills Foundation administration. This provides:
- A centralized interface to access installation tasks, data loading, and role creation.
- Step-by-step guidance for planning and configuring the application.
- Organized configuration activities for streamlined access.
- Progress tracking for implementation.
To start, navigate to Skills Foundation > Administration > Guided Setup, and follow the prompts to complete configuration categories sequentially.
As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.
Plugin dependencies
- Skills Management (com.snc.skills_management)
- Data Services Base Client (com.glide.data_services.base)
- Skills Library Data for Skills Management (com.snc.skills_management.seed_data)
App dependencies
Employee profile (sn_employee) version 8.0.2.
Other requirements
- To access multi-channel prompts, you must have Proactive Prompts (com.sn_pp) version 2.0.0 installed.
- Employee profiles must exist. For more information, see Employee profile.
Setup process
- Install the Skills Foundation [com.sn_skills_int] plugin.
- Install the Skills Library Data for Skills Management (com.snc.skills_management.seed_data) plugin.
- Install the Proactive Prompts plugin, which provides access to multi-channel prompts. For more information, see Install Proactive Prompts.
- Download industry skills data. For more information, see .
- Load custom skills. For more information, see Load your custom skills into Skills Foundation.
- Upload job architecture data. For more information, see About Job Architecture.
- Create a job level progression from a job level to a higher job level to indicate the growth path for employees in your organization. For more information, see Creating a job level progression.Note:Although this step is optional, creating job level progressions enables you to obtain skill-based suggestions for employee career progression as part of employee growth and development. For more information, see Talent Development Core.
- Create a configuration that sets the proficiency automatically for skills across role levels based on the skill level type and role group. For more information, see Set the job proficiency level automatically.
- Create role groups and role levels based on the type of roles in your organization. For more information, see Adding role groups and role levels for skills administration.
- Create role-level mapping to industry titles. For more information, see Map industry titles to role levels.
- Assign a role level to an employee using Proactive Prompts or manually. For more information, see Map a role level to the employee profile.
- Assign users to roles to enable them to perform tasks in Skills Foundation. For more information, see Components installed with Skills Foundation.
- Provide access to the Skills widget where employees can view and edit skills in their profile in Employee Portal by setting the sn_skills_int.enable_skills system property to True.
Guided setup
Install and set up Skills Foundation and Company Job Architecture confidently with step-by-step instructions using guided setup.
- A single interface enables you to access in one place all the information necessary for installation like data loading and creating roles.
- Provides guidance for planning the roll-out of the application and performing the basic configuration.
- Configuration activities are organized into categories for more efficient access.
- Enables you to track your implementation progress.
To access the guided setup, navigate to Skills Foundation and Administration, then select the Guided Setup. Select the Continue button on the welcome page to start the configuration. You will see a list of different setup categories. Select the Start button under each category to start the configuration.