---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integration for Employee Experience

# Setup for integrating pre-published apps with Microsoft Teams for Employee Experience {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Connect your ServiceNow instance to your Microsoft Teams tenant](https://servicenow-prod.fluidtopics.net/a_zYadQE~OH2Cvq4q08aKg)**   
  Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.
* **[Grant permissions to required Microsoft Azure apps](https://servicenow-prod.fluidtopics.net/OTIXe92wko55aM~CMv0OlA)**   
  Authorize the required pre-published apps to enable your ServiceNow instance to make API calls to Microsoft Azure to enable ServiceNow for Teams application workflows.
* **[Enable connecting to meetings from Microsoft Teams](https://servicenow-prod.fluidtopics.net/3SHvmnjlJCnymSjg5MMEag)**   
  Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.
* **[Change tenant to configure pre-published apps](https://servicenow-prod.fluidtopics.net/O~FSb_2ul4zc65IUkmRIzw#change-tenant)**   
  Change the tenant to use pre-published apps in your environment.
* **[Create and download the manifest file for pre-published apps](https://servicenow-prod.fluidtopics.net/VwnTmG4NPWKnSun4Rv8rTQ)**   
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
* **[Upload manifest file in Microsoft Teams](https://servicenow-prod.fluidtopics.net/y8OKKEiYGiKUIS8J3tGwbQ)**   
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
* **[Update the app ID in the ServiceNow instance](https://servicenow-prod.fluidtopics.net/vt1iiPTrghyn90LX6W_3fw)**   
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
* **[Disable the Now Virtual Agent](https://servicenow-prod.fluidtopics.net/FopkaBg5N6BaAtDhyuevgw)**   
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
* **[Translate the Microsoft Teams manifest file](https://servicenow-prod.fluidtopics.net/ekLZnHmkpBtxMnzULFIRXA)**   
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
* **[Request-based chat access for a guest user](https://servicenow-prod.fluidtopics.net/57oCWcoKTKvIkMx2BtOcsA)**   
  Request-based pre-published app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
* **[User Presence Indicator](https://servicenow-prod.fluidtopics.net/qkL6fSwM1g9E0n2kliiwag)**   
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.
* **[Sending notifications to employees using Microsoft Teams](https://servicenow-prod.fluidtopics.net/W_O5X4JB8ojXZdMIEA0YaA)**   
  Integrate Microsoft Teams with the Employee Center to enable content managers to send notifications to employees through Microsoft Teams.