---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Pulse survey content

# Pulse survey content {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can create and send Pulse surveys to your employees as a way to receive
feedback.

## Create pulse survey content {#ariaid-title2}

Create pulse surveys that can be delivered to your employees to obtain feedback, drive action, and measure impact.

### Before you begin

Role required: sn_lp.creator, sn_cd.content_manager, sn_ca.campaign_manager

### Procedure

1. Navigate to Content PublishingContent Library.
2. Select New or existing content.
3. Select Pulse under the Select the Platform column.
4. Select Pulse Survey under the Choose a content format column.
5. Select Continue.
6. On the form, fill in the fields:  
   {#ec-create-survey-content__table_kt1_rmd_knb__entry__2}

   | Field | Description |
   |-|-|
   | Title | Suitable name for the pulse content. |
   | Theme | Theme with which you want to associate the pulse content. Note: Only the themes of type Group Pulse can be selected in the pulse content. |
   | Active | Option to indicate that the pulse content is active and available for use. |
   [Table 1. Survey Content form]

   {#ec-create-survey-content__table_kt1_rmd_knb}
7. Right-click in the form header and select Save.
8. In the Questions related list:
   * To add a question to content, click New. For more information, see [Create a pulse question](https://servicenow-prod.fluidtopics.net/Mmsvt6lIm~Xr_GbYtgzqvg#ec-create-pulseq "Create a question in a pulse survey or add a question to pulse question bank.").
   * To add a question from Question Bank, click From Question Bank.

   {#ec-create-survey-content__choices_q1x_pwt_lrb}  
   Add Content (of type Pulse Content) to a campaign in Content Experiences or schedule content in Content Publishing. For more information, see [Publishing content](https://servicenow-prod.fluidtopics.net/5ZBLC0MidRKExp3NQ2XNmw "Use Content Publishing to create, schedule, and deliver your portal content to your employees.").  
   Note:  
   For more information, see [Listening Posts](https://servicenow-prod.fluidtopics.net/MwvaV2CMEkdSORinnEQwtA "The ServiceNow Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience.").

## Create a pulse question {#ariaid-title3}

Create a question in a pulse survey or add a question to pulse question bank.

### Before you begin

Role required: sn_lp.creator

### Procedure

1. Navigate to Listening PostsPulse Question Bank.
2. In the Questions related list, click New.  
   Note:  
   You can also open a pulse survey and directly add questions to the pulse survey by clicking New.
3. On the form, fill in the fields:  
   {#ec-create-pulseq__table_ppj_s1l_mnb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the question. |
   | Question | Description of the question. |
   | Type | Name of the pulse survey. |
   | Rating option | Format in which the rating is provided for questions asked in a pulse survey. For example, Star or Number. |
   | Description | Description to appear when a user points to a question in the pulse survey. |
   | Order | Order in which you want to place the question in the survey. For example, a question with a lesser order is placed first in the survey. |
   | Allow additional information | Option to provide a text box in the survey for the user to enter more details. |
   | Active | Option to indicate that the question is used for assessments and metric calculations. |
   | Mandatory | Option to indicate that the question is mandatory and must be answered by the survey recipient. |
   [Table 2. Pulse Survey Question form]

   {#ec-create-pulseq__table_ppj_s1l_mnb}
4. Click Submit.

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