---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Creating reusable templates in HR Service Delivery Agent Workspace

# Creating reusable templates in HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create consistent recurring documents by developing templates using Document Templates and use them in a generic workflow in HR Service Delivery
Agent Workspace.

Install the Document Templates plugin to use this feature.

Use templates for communication letters to employees like verification letters or offer
letters. Associating templates with an HR case and moving it to an appropriate working status,
like Work in progress, retrieves the data from the case and integrates it with the template. For
more information, see [Configure an HTML document template](https://servicenow-prod.fluidtopics.net/HIcfvUtQcF2BSV0OQqX51w "Create or modify the document template with your unique company logo and audience criteria.").

Agents can use templates to generate document tasks and get signoffs from the stakeholders.
After all the participants sign the template, the document is created. For more information, see
[Create and sign document tasks from document tasks in Agent Workspace](https://servicenow-prod.fluidtopics.net/hf~~UmfhiTA_MsLGUfo0LA "Create document tasks directly in the HR Service Delivery Agent Workspace using document templates and sign off on them from Agent Workspace.").  
Note:  
Templates of type HTML are only supported to be used for the Document templates.