---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Predictive Intelligence for Legal Service Delivery

# Use Predictive Intelligence for Legal Service Delivery {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.

Legal requests can be automatically assigned using assignment rules, Advanced Work Assignment or Predictive Intelligence. For more information, see [Assigning legal request](https://servicenow-prod.fluidtopics.net/GTxaohCCq1sq5iW~nCbSIw "Legal requests can be automatically assigned via an assignment rules or Advanced Work Assignment. You can also use Predictive Intelligence to predict the assignment group.").
* **[Use Predictive Intelligence for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/rNCjkQ68zc8TF~AIfh5T_A)**   
  Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.