---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Guided Self-Service reference

# Guided Self-Service reference {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the following reference information for the Guided Self-Service functionality.

## Guided Self-Service: Things to remember {#gss-guided-self-service-reference-info__section_xyk_znr_zbc}

You can display Guided Self-Service as a widget on the home page or as a quick link or as a widget on topic pages. Remember the following information:

* Ensure that the sn_hr_sp.esc_admin user has the playbook.write role to edit the playbook design and playbook_experience.admin to preview the guided experience.
* Only when the playbook and guided help process are in an active state, the guided help process appears on the Employee Center.
* Guided Self-Service can't be created from the playbook page directly, create the process from the GSS form, see [Configure Guided Self-Service](https://servicenow-prod.fluidtopics.net/vstNBFs3sPq8n87_I~qfuQ "Guided Self-Service (GSS) helps create a playbook for all the useful content for employees.").
* Guided Self-Service flow is a single-stage flow.
* The Activity Definition \[sys_pd_activity_definition\] table lists the definitions for the activities that you can add to a playbook in Workflow Studio.

  To access the activity definitions, navigate to Process AutomationProcess Automation AdministrationActivity Definitions
* State management of your choices in an activity is retained for 24 hours only.
* When a guided process activity is partially completed or aborted mid-way, you can resume and complete the rest of the process within 24 hours.
* Currently, the option to restart the activity or change the selections isn't supported after 24 hours. The process restarts afresh.
* The completed self-service is purged after 30 days with the auto-flush schedule available from sys_trigger_list.
* The `Cancel incomplete guided help playbook` scheduled job for the automatic cancellation of incomplete guidance is only available for admin.
* Deleting the GSS process from `sn_ex_sp_gd_help_process` doesn't delete the process from `sys_pd_process_definition`.
{#gss-guided-self-service-reference-info__ul_yyk_znr_zbc}
**Related concepts**   

* [Browser Extension for Employee Center forms](https://servicenow-prod.fluidtopics.net/GmsGD2vhZ5bUPVqaeX2Mnw "The Browser Extension for Employee Center forms provide information about various configurations required to set up the extension.")
* [Campaign overview and Campaign analytics dashboards](https://servicenow-prod.fluidtopics.net/O9ej89RRsI0ACLLHI9t~Ug "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.")
* [Content Analytics dashboards](https://servicenow-prod.fluidtopics.net/VSgxkwUO6w1NQAYZieYCGQ "Content Analytics display data visualizations for portal data collected in the default tracking profile.")
* [Content engagement dashboard](https://servicenow-prod.fluidtopics.net/E~hwAQ6bHM5JdXFFAPaClw "Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard.")
* [Content Library Overview dashboard](https://servicenow-prod.fluidtopics.net/ijBzq7tdo9hndy08bG1_rw "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.")
* [Employee Center widgets](https://servicenow-prod.fluidtopics.net/MFqiOmIOq20mp9lyfrodtQ "You can use base system widgets as-is in your Employee Center or clone them to suit your own business needs.")
* [Employee Profile form](https://servicenow-prod.fluidtopics.net/AygvvWu5Wz20DxSyaGrF_A "An option in the Employee Profile configuration that provides a list of employee profile fields.")
* [Enhanced Requests Experience forms](https://servicenow-prod.fluidtopics.net/kmNssP18jy8aW93BlKbPKg "The forms provide information to set up the Enhanced Requests Experience.")
* [Feedback Analytics dashboard](https://servicenow-prod.fluidtopics.net/Ks9JliGxNLHlVic8ldiTgw "Track all your feedback responses with the Feedback Analytics for portals, email, Virtual Agent, kiosks, and Now Mobile.")
* [Use Guided Self-Service](https://servicenow-prod.fluidtopics.net/HwIS6fkXieIqvispf7YSVQ "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​")  
**Related reference**   

* [Activity Configuration form](https://servicenow-prod.fluidtopics.net/5fsTNl0pw7C171C5eqzKhQ "Use the Activity Configuration form to do a basic configuration or an advanced configuration for an activity.")
* [Activity Configuration Detail form](https://servicenow-prod.fluidtopics.net/3n1j0sEhLP4EHYk8lSFUkA "Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.")
* [Approvals experience reference](https://servicenow-prod.fluidtopics.net/47N4qnhsbfbwtRfqoBG0FQ "Use the following reference information for better approval experience.")
* [Block content form](https://servicenow-prod.fluidtopics.net/3Fzkh_VXqt3HU4xLSurs3g "Block content form")
* [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/aozV3O7BC6wVWx2OXEZQ9Q "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.")
* [Components installed with Content engagement](https://servicenow-prod.fluidtopics.net/iADA1KlNnfGt6VTsXLe26w "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.")
* [Components installed with Content Experiences](https://servicenow-prod.fluidtopics.net/1B_PxeQlBU5ck6ORrd8I2g "Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.")
* [Components installed with Content Publishing](https://servicenow-prod.fluidtopics.net/DEjgzPauWrUUET_nTI0dNw "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.")
* [Components installed with Content Governance](https://servicenow-prod.fluidtopics.net/8~2d8dMu5cjP~l6hlQo~Ew "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.")
* [Components installed with Content Analytics](https://servicenow-prod.fluidtopics.net/svLmo4JHKXONQ2lusLn9KA "Several types of components install with the activation of the Content Analytics [sn_cda] plugin, including tables, user roles, and scheduled jobs.")
* [Connected Content form](https://servicenow-prod.fluidtopics.net/P8blJU7FJval3LrhNYfllg "Use the connected content form to associate content to the topics in your taxonomy.")
* [Default Employee Profile Header Configuration record](https://servicenow-prod.fluidtopics.net/tA3Fur8VxtSR9L9w2wTWQA "The default Employee Profile header configuration record contains the following field values.")
* [Employee Profile Header Configuration form](https://servicenow-prod.fluidtopics.net/iJC~6AwR2GD6uLEGAQ85cg "Use the Employee Profile Header Configuration form to create a header for a profile.")
* [Employee Profile portal configuration form](https://servicenow-prod.fluidtopics.net/D1J5UZJZpgMy__at2_Jnfg "Use the Employee Profile Portal Configuration form to configure the profile for a service portal.")
* [Employee Profile upgrade scenarios](https://servicenow-prod.fluidtopics.net/hn3UmnIfOMJy8gqJooSllA "After upgrading Employee Profile to version 11.0.3, the profile pages on all portals are updated based on the following scenarios.")
* [External Link form](https://servicenow-prod.fluidtopics.net/K4qxMHoAOYK5gfnmoB7G~Q "Use the External Link form to create an external link.")
* [Featured Content form](https://servicenow-prod.fluidtopics.net/4zt5vJVQiU3oeFUDejB58g "Use the featured content form to mark the associated connected content as featured content for a topic.")
* [Feedback configuration form](https://servicenow-prod.fluidtopics.net/H1sGZmDHiAPm~jxbZ3FCYA "Description of the feedback configuration form fields to target a portal for feedback responses.")
* [Feedback definition form](https://servicenow-prod.fluidtopics.net/lydAvASPxWwWYsLs5QDf2w "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.")
* [Footer form](https://servicenow-prod.fluidtopics.net/S4XcRQh_ibu6dg9IrxVVSA "Use the Footer form to create a new footer that you want to appear in the Employee Center or Employee Center Pro.")
* [Footer Menus form](https://servicenow-prod.fluidtopics.net/mGcIsY588jTqz5ehRvKKQA "Use the Footer Menus form to create a new footer menu that you want to appear on your Employee Center or Employee Center Pro.")
* [Link content form](https://servicenow-prod.fluidtopics.net/U2JznbM3BytuTvP_dJwJlQ "Link content form.")
* [Menu Item form](https://servicenow-prod.fluidtopics.net/pi6a1GW~Lu8LnVzdFtKCBA "Use the Menu Items form to configure the items for the More menu on the Employee Center header.")
* [Configuring translation for Content Publishing after upgrade](https://servicenow-prod.fluidtopics.net/_lI8GtGpBQhN5HHNs2l8_A "Content Publishing supports multi-lingual content creation by enabling content managers to easily change the interface language and request content translation through the Localization Framework.")
* [Notification content form](https://servicenow-prod.fluidtopics.net/b_2YMaok3ObesgmVcFdZpg "Notification content form")
* [Employee Profile Overview section form](https://servicenow-prod.fluidtopics.net/_buwBaYmtWnWIuNdPcCLvA "The overview section form enables you to configure a section on the Employee Profile UI.")
* [Properties installed with Content Experiences](https://servicenow-prod.fluidtopics.net/Umr6J1Qaf_oiH~gWW19xUw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.")
* [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/RcojombP_VnDCthGEYTGTw "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.")
* [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/qFfoQfp416ZlOfnXWG6CcQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.")
* [Quick Link form](https://servicenow-prod.fluidtopics.net/FDY3LlbMi6QJS0GBGGiOwA "Use the Quick Link form to create a new quick link and specify the content type for the quick link.")
* [Standard banner and icon sizes](https://servicenow-prod.fluidtopics.net/jSnpBhb1OR5_eUAds~nu1g "Use the following sizes for the banner and icons for optimal portal performance.")
* [Tab widget mapping form](https://servicenow-prod.fluidtopics.net/2viB8xN6g_d6dyBPdP2krQ "You can use the tab widget mapping form to display widgets on a tab and control their visibility.")
* [Taxonomy form](https://servicenow-prod.fluidtopics.net/OTFeOzA7SJqTVr9eOIdfEA "Use the taxonomy form to create your own taxonomy for the Employee Center portal.")
* [To-do content form](https://servicenow-prod.fluidtopics.net/nth9lsuQ8SxTu8hPsdt2rg "Use the To-do content form to add to-dos to your portal page.")
* [Topic form](https://servicenow-prod.fluidtopics.net/_RI2LGZUM8HHxlHoPxBmpg "Use the topic form to create topics for the new or cloned taxonomy.")
* [User Criteria form](https://servicenow-prod.fluidtopics.net/bk0p7MvyEDWrwmuMR7Hlnw "Add a user criteria record to decide which users, roles, and groups can access a quick link.")
* [User Criteria output](https://servicenow-prod.fluidtopics.net/yAaXdgV_Ld7jLZKU1oPSqg "User Criteria output based on Available For and Not Available For values.")

*[\>]: and then