---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a workplace case from Universal Request

# Create a workplace case from Universal Request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a routing agent, create a workplace case from a universal request and then assign
it to the Workplace services assignment group. The workplace manager handles the workplace
case and takes further actions to fulfill the request.

## Before you begin

Ensure that you have the following plugins installed:

* Universal Request (com.snc.universal_request)
* Workplace Service Delivery - Core (sn_wsd_core)
* Workplace Case Management (sn_wsd_case)
{#create-workplace-case-from-universal-req__ul_sqn_nzm_r4b}

Role required: routing_agent and sn_wsd_case.case_writer

## Procedure

1. Navigate to Universal RequestsAll.
2. Open the universal request record from which you want to create a workplace case.
3. Click Create Workplace Case.

## Result

A workplace case is created and is automatically assigned to the Workplace services
assignment group. If required, you can also add more details on the Workplace Case
form.

On the Workplace Case form, the universal request number that was used for creating
the workplace case is displayed. The Workplace case number appears in the primary
Ticket field on the Universal Request form and also under
the Associated Tickets related list.
**Related tasks**   

* [Configure a workplace service record producer as a Universal Request](https://servicenow-prod.fluidtopics.net/c9J6tNKadmxwjHcXjt0Pww "Enable an employee to submit a universal request using a workplace service record producer from the Workplace Service Portal. Configure a workplace service to create Universal Request whenever an employee makes a selection.")
* [Work on a workplace case from a Universal Request](https://servicenow-prod.fluidtopics.net/QGI~FnaWbda1DgukjUlwPA "As a workplace manager, work on a workplace case that is created from a Universal Request. Provide a resolution to the workplace case.")
* [Transfer a workplace case created from a universal request](https://servicenow-prod.fluidtopics.net/EtTGpym~9YJ9o8eJmfnzDw "Transfer a workplace case back to the Universal Request, to another department, or to another service. You can transfer the request with or without providing a resolution.")

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